Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Carla Gonzalez

Old Bridge,NJ

Summary

Dedicated Teaching Assistant focused on supporting faculty with classroom needs. Successful at maintaining clean and organized supplies, reliable in maintaining orderly spaces. Excellent tutor, record keeper and multitasker.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Teaching Assistant

Kelly Educational Services
10.2023 - Current
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom maintenance and upkeep, organizing books and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Provided one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades.
  • Maintained safety and security by overseeing students in recess environments.
  • Provided instructional support to students unable to attend regular classes.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.

FC Associate

Amazon
11.2018 - Current
  • Followed procedures at all times for personal and team safety.
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Implemented safety protocols, resulting in reduced workplace accidents and a safer work environment.
  • Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
  • Drove customer satisfaction by successfully completing all returns quickly.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.

Customer Service Manager

Walmart
02.2004 - 02.2012
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

Bachelor of Arts - Criminal Justice

Inter American University of Puerto Rico Metropolitan Campus
San Juan, PR
06.2013

Skills

  • Positive Attitude
  • Computer Skills
  • Calm and Patient Demeanor
  • Collaborative Teamwork
  • Classroom Support
  • Helping Students with Special Needs
  • Supervising Student Activities
  • Small Group and Individual Assistance
  • Strong Work Ethic and Dependable
  • CPR/First Aid Certification
  • Flexible Work Schedule

Certification

  • Certificate of Eligibility, (Instructional Substitute) New Jersey Department of Education - Expiration Date:10/27/2028.
  • Spanish Oral Proficiency Interview (OPI) & Spanish Writing Proficiency Test (WPT) American Council on the Teaching Foreign Languages.
  • Date Issued:02/01/2024 Date of Expiration:02/01/2026.
  • Certificate of Completion, Adult and Pediatric First Aid/CPR/AED. American Red Cross. Date Completed: 08/08/2023. Valid Period: 2 Years.

Languages

English & Spanish

Timeline

Teaching Assistant

Kelly Educational Services
10.2023 - Current

FC Associate

Amazon
11.2018 - Current

Customer Service Manager

Walmart
02.2004 - 02.2012

Bachelor of Arts - Criminal Justice

Inter American University of Puerto Rico Metropolitan Campus

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Carla Gonzalez