Carla Gonzalez
Perris,CA
Summary
Seeking a position to further self-development and work for a company that allows growth in a field I am passionate about.
Overview
8
8
years of professional experience
Work History
General Manager
EOS Fitness
Murrieta, CA
10.2024 - Current
- Keeping team accountable to the standards of the company and more while pushing them to stay motivated.
- Writing 80-100 a month for my own personal production while hitting the basics of the job (calls, leads, appointments etc)
- Managed staff scheduling, payroll, and customer service duties.
- Maintained a clean, organized environment throughout the facility at all times.
- Oversaw hiring process for new employees including conducting interviews.
- Provided feedback on employee performance reviews, coaching when needed.
- Resolved customer complaints in a timely manner while upholding company policies.
- Managed and developed a team of 6 to make sure goal was met
- Hit goal 10/10 months in a row
- Finished #1 club months of May and June
General Manager
LA FITNESS
Moreno Valley, CA
05.2022 - 10.2024
- In charge of memberships, personal training, Pilates, wellness programs
- Training and developing a team that can hit quotas so they can promote and succeed within the company
- Schedules for all staff on the team
- Providing the best customer service to ensure customers have the best experience by not just selling a membership but pushing people to a healthier lifestyle.
- Ensuring club ends the day with the numbers we need to succeed (goal, leads, appointments, calls etc)
- Providing a great working environment but also keeping it positive and energized
- Working together with operation manager to make sure that club runs smoothly
Sales Manager
Club Pilates Franchise LLC
Riverside, CA
11.2023 - 05.2024
- Developed strategic sales plans to drive revenue growth and market expansion.
- Established strong relationships with key clients to enhance customer loyalty and retention.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Resolved customer complaints regarding sales and service.
- Enhanced sales volume through skilled support to both new and inactive customers.
Emergency Medical Technician
American Medical Response
Redlands, CA
05.2018 - 12.2020
- Driving and staffing ambulances
- Responding to 911 calls.
- Providing emergency treatments.
- Dressing wounds or injuries.
- Operated specialized medical equipment such as ventilators, cardiac monitors and suction devices.
- Communicated effectively with physicians and hospital personnel regarding patient's condition during transport process.
Secretary
Crafton Hills College
Yucaipa, CA
09.2017 - 03.2018
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Handled confidential documents with discretion.
- Assisted with special projects or tasks related to departmental functions upon request.
- Organized and maintained filing systems for important documents.
Education
Associates Degree - Emergency Medical Services and Fire Technology
Crafton Hills College
Yucaipa, CAEmergency Medical Technician -
Crafton Hills College
Yucaipa, CASkills
- Social media marketing
- Bilingual - read, write, and speak
- Conflict resolution
- Performance evaluation
- Team building
- Full-Cycle Sales
- Cold Calling
- Sales Demonstration
- Time management
- Communication skills
Languages
Spanish & English (Fluent)
References
References available upon request.
Timeline
General Manager
EOS Fitness
10.2024 - Current
Sales Manager
Club Pilates Franchise LLC
11.2023 - 05.2024
General Manager
LA FITNESS
05.2022 - 10.2024
Emergency Medical Technician
American Medical Response
05.2018 - 12.2020
Secretary
Crafton Hills College
09.2017 - 03.2018
Associates Degree - Emergency Medical Services and Fire Technology
Crafton Hills College
Emergency Medical Technician -
Crafton Hills College