Carla Gool
Memphis,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Front Desk Agent
Hyatt Centric Beale
02.2021 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Assistant Superintendent, Program Services
Memphis Mental Health Institute
05.2017 - 07.2023
- Assisted in scheduling inspections for job sites and projects.
- Supervised staff by checking work against project expectations.
- Maintained safety onsite and upheld all OSHA regulations by licensure standards.
- Reviewed plans and inspected ongoing construction to keep work in line with project goals.
- Communicated and documented expectations to subcontractors during weekly meetings.
- Observed and monitored client behavior and responses to treatment.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Analyzed and interpreted data to obtain and provide accurate and relevant information.
Mental Health Program Director
Memphis Mental Health Institute
06.1998 - 05.2017
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Provided ongoing direction and leadership for program operations.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Established program policies and procedures to comply with regulatory requirements.
- Developed and implemented program evaluation systems to assess program impact.
Program Coordinator
Arlington Developmental Center
06.1998 - 08.2001
- Developed and maintained relationships with external partners to facilitate program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
Education
Master of Science - Consumer Science And Education
University of Memphis
Memphis, TN05.2004
Master of Arts - Liberal Arts And Sciences
University of Memphis
Memphis, TN05.2001
Bachelor of Science - Social Work
Southern Illinois University Edwardsville
Edwardsville, IL09.1992
Skills
- Office Meetings
- Product and Service Sales
- Coordinate Housekeeping
- Tour Arrangements
- Professional Relationships
- Customer Service
- Quality Assessments
- HIPAA Guidelines
Timeline
Front Desk Agent
Hyatt Centric Beale
02.2021 - Current
Assistant Superintendent, Program Services
Memphis Mental Health Institute
05.2017 - 07.2023
Mental Health Program Director
Memphis Mental Health Institute
06.1998 - 05.2017
Program Coordinator
Arlington Developmental Center
06.1998 - 08.2001
Master of Science - Consumer Science And Education
University of Memphis
Master of Arts - Liberal Arts And Sciences
University of Memphis
Bachelor of Science - Social Work
Southern Illinois University Edwardsville
Similar Profiles
Aiperi RysbekovaAiperi Rysbekova
Finance Manager at Hyatt Centric Jumeirah And Hyatt Place Dubai HotelFinance Manager at Hyatt Centric Jumeirah And Hyatt Place Dubai Hotel
SAM NGUYENSAM NGUYEN
Operation Manager at Hyatt Centric BuckheadOperation Manager at Hyatt Centric Buckhead
Adrian OdomAdrian Odom
Door Person at Hyatt CentricDoor Person at Hyatt Centric