Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carla Goss

Fenton,MI

Summary

Result oriented and a proactive problem solver seeking to leverage background in a progressive organization. Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals.

Overview

13
13
years of professional experience

Work History

Systems Director of Environmental Services

Touchpoint
10.2023 - Current
  • Built strong client relationships with the Northern Ministries.
  • Trained and developed Assistant Director into Director role.
  • 2% favorable to budget across all 5 hospitals
  • Green ICR's achieved for 2024 at all locations.
  • Ascension St. Mary's Hospital identified as a Field Core Training location for meeting operational standards.
  • Improved system efficiency by streamlining processes and implementing standardization.
  • Reduced operational expenses through effective vendor negotiation strategies and contract management practices.
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.

Multi-Site Director of Environmental Services

Touchpoint/ Ascension St. Mary's Hospital
03.2021 - 10.2023
  • Director of $4.8 million dollar managed volume account between 9 locations
  • Oversee total of 68 Hourly FTE's and 5 salaried FTE with engagement score >80% and 2% improvement YOY. Improved turn over rates >10% YOY
  • Successfully manage finances to meet budget for labor, direct expenses and cost of goods. Improved financial performance 5% YOY.
  • Monitored and analyzed performance data, identifying areas of improvement and developed corrective action plans to successfully pass CMS and Joint Commission survey with zero citations and positive accolades from Ascension Ministry leadership.
  • Collaborate with local Infection Prevention and Regulatory to ensure standards are met and polices and procedures are in place. ATP testing compliance improvement >10% YOY and result outcomes for effective process quality improvement.
  • Work with and set up locate venders for the following areas: Pest control, biohazard and waste management, Stryker collections, and equipment repair. Reduced pest control expense for Northern ministries for cost savings of $10K YOY
  • Ensure patient satisfaction by monitoring HCAHP scores and ensuring the team is delivering compassionate care and effective sanitization to all areas of the hospital. Accretive to the hospital overall score on average >2-12% monthly and improved overall cleanliness scores 2% YOY
  • Optimized turn around process with teletracking and bed ready systems to improve overall turn around time 5% month over month.
  • Successfully developed Ascension Market client relationships, Union and Labor relations to leverage trust and relationships to drive results and help support the needs of department. Improved TSS brand perception.

District Manager

Dortch Enterprises/ Great Lakes Taco, Taco Bell
02.2016 - 07.2018
  • Drive excellence in day to day operations for 5 Taco Bell restaurants in Genesee County.
  • Generating more then $5 million dollars in sales each year.
  • Train, motivate, coach and support General Manager, Assistant Manager and restaurant team.
  • Focusing on food safety, customer service, building sales, developing general managers and maintaining brand standards.
  • Reduced food cost and labor to stay within budget.
  • Established and maintained quality control standards.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
  • Built and maintained professional relationships with vendors and suppliers.

District Manager

Dortch Enterprises
01.2011 - 02.2016
  • Directed operations of 8-14 Subway restaurants.
  • Recruited and hired general managers.
  • Developed 2 general managers into Area Managers. Focus areas were: maintaining food safety, customer service, building sales, brand standards, and meeting food and labor goals.
  • Monitored profitability by reviewing P&L statements.
  • Spearheaded operational procedures and processes to improve efficiency and optimize operations.
  • Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
  • Devised and executed training plans for new and existing staff to support competency and compliance.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Traveled to locations each week to manage each store and perform reviews of individual managers and employees.
  • Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Analyzed market trends and customer feedback to develop new strategies for improving operations.

Education

Diploma -

Carmen-Ainsworth High School
Flint, MI
2002

Skills

  • Budgeting
  • Hiring and Recruiting
  • Payroll
  • Food and Labor costs
  • Business development understanding
  • Cost reduction and containment
  • Customer relationship management
  • Multi-Unit Operations Management
  • Strategic planning
  • Team Building/Leadership
  • Policies and procedures implementation
  • Quality assurance controls
  • Complex Problem-Solving

Timeline

Systems Director of Environmental Services

Touchpoint
10.2023 - Current

Multi-Site Director of Environmental Services

Touchpoint/ Ascension St. Mary's Hospital
03.2021 - 10.2023

District Manager

Dortch Enterprises/ Great Lakes Taco, Taco Bell
02.2016 - 07.2018

District Manager

Dortch Enterprises
01.2011 - 02.2016

Diploma -

Carmen-Ainsworth High School

Similar Profiles

CREATE PROFILE
Carla Goss