Carla Grooms
WASHINGTON,DC
Summary
Highly motivated, dedicated, and detail-oriented professional with over 15 years of diverse experience in administrative support, customer service, and operations. Skilled in office management, inventory control, client relations, patrolling sites, Monitor CCTV and team collaboration. Proven track record of improving processes and contributing to organizational success. Seeking a role where I can contribute my skills and grow within the company.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Security Officer
Metro One LPSG
01.2025 - Current
- Maintained safety and security of residential/commercial property through routine patrols and active monitoring of premises
- Controlled building access by verifying residents, guests, and vendors in accordance with property policies
- Monitored CCTV systems and responded to suspicious activity, disturbances, and emergencies in a timely manner
- Completed detailed incident and daily activity reports documenting security concerns, policy violations, and safety hazards
- De-escalated conflicts between residents, guests, and visitors using professional communication and conflict resolution techniques
- Coordinated with property management and local law enforcement when necessary to address incidents
- Enforced building rules and regulations while maintaining a customer-service-focused approach
- Identified and reported maintenance or safety issues (e.g., unsecured doors, hazards) to prevent potential risks
Shelter Monitor
Catholic Charities
06.2023 - 12.2024
- . To ensure the safety,security,and well-being of residents in the shelter
- . Conducting regular, documented rounds of the facility to monitor the safety and security concerns.
- . Maintaining clear communication with residents, staff, and supervisors regarding shelter operations and any issues arise.
Administrative Assistant
Embassy Consular Annex of the Commonwealth of The Bahamas
09.2016 - 11.2023
- Answer and direct incoming calls in a professional manner.
- Manage office supply inventory and coordinate ordering.
- Organize and maintain physical and digital client files.
- Ensure proper functioning and maintenance of office equipment.
Ecommerce Liaison
Goodwill Industries
11.2012 - 08.2016
- Evaluated and researched high-value donated items for online sales.
- Contributed to a $2 million revenue increase through premium listings.
- Priced and prepared donated merchandise for resale.
- Handled phone inquiries and managed supply inventory.
Office Assistant
Federal City Recovery Services
03.2012 - 11.2012
- Ordered office supplies and maintained inventory.
- Organized and filed confidential client records.
- Maintained office equipment and provided phone reception services.
Education
High School Diploma - undefined
Ballou High School
Skills
- Implemented structured systems to optimize task management and improve overall efficiency
- Enhanced customer satisfaction by providing timely support and tailored solutions to meet individual needs
- Exhibited steadfast dependability and unwavering honesty in fulfilling responsibilities
- Exhibited resilience and versatility in managing diverse tasks and challenges
- Developed and maintained structured planning and time management systems to ensure efficient task execution
Certification
- American Hotel & Lodging Association
- Certified Guest Service Professional – April 24, 2017
Timeline
Security Officer
Metro One LPSG
01.2025 - Current
Shelter Monitor
Catholic Charities
06.2023 - 12.2024
Administrative Assistant
Embassy Consular Annex of the Commonwealth of The Bahamas
09.2016 - 11.2023
Ecommerce Liaison
Goodwill Industries
11.2012 - 08.2016
Office Assistant
Federal City Recovery Services
03.2012 - 11.2012
High School Diploma - undefined
Ballou High School