CARLA GUNTHER
LAKE CITY,FL
Summary
Dynamic banking professional with extensive experience at First Federal Bank, excelling in customer service and sales. Proven track record in cash handling and fraud detection, enhancing transaction accuracy and client satisfaction. Recognized for strong interpersonal skills and a goal-oriented mindset, driving branch performance and fostering lasting customer relationships.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
Work History
Senior Bank Teller
First Federal Bank
11.2006 - 08.2024
- Supervised daily operations and workflows for efficient customer service delivery.
- Trained and mentored junior tellers in banking procedures and customer interaction techniques.
- Implemented process improvements enhancing transaction accuracy and reducing wait times.
- Ensured compliance with regulatory standards through meticulous auditing of transactions.
- Developed and maintained strong customer relationships, resulting in increased client satisfaction.
- Analyzed transaction trends to identify opportunities for operational enhancements and service offerings.
- Resolved complex customer inquiries efficiently, ensuring high levels of trust and loyalty among clients.
- Coordinated with management on strategic initiatives to optimize branch performance metrics.
- Delivered exceptional customer service during high-volume periods, effectively managing wait times and workloads.
- Participated in community outreach events on behalf of the bank, enhancing brand visibility and fostering goodwill within the local area.
- Contributed to the achievement of branch goals by actively participating in cross-selling initiatives and referral programs.
- Served as a mentor to new tellers, sharing best practices for optimal performance and professional growth.
- Increased sales of bank products by proactively identifying customer needs and offering tailored solutions.
- Assisted branch management with audits and compliance requirements, maintaining an exemplary record of accuracy.
- Performed end-of-day reconciliation tasks accurately, contributing to smooth daily closeout procedures within the branch.
- Resolved customer inquiries or issues promptly, escalating more complex situations to appropriate personnel when necessary.
- Reinforced security measures by adhering to established protocols and promptly reporting suspicious activity.
- Maintained a thorough understanding of bank products, services, and regulations, ensuring the ability to provide knowledgeable guidance to customers.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Supported customers in navigating online banking platforms and mobile applications, promoting digital services adoption among clients.
- Replenished ATM funds in empty canisters prior to validation process.
- Answered inquiries regarding checking and savings accounts and other related products.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Cross-sold credit cards, loans and other bank products.
- Educated customers on online banking and mobile banking applications.
- Counted, verified and handled bank deposits and armored car transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
Sales Assistant
FIRST FEDERAL BANK
12.2010 - 03.2014
- Assisted customers with account inquiries and transactions
- Collaborated with team members to achieve monthly sales targets and objectives.
- Greeted customers and provided outstanding customer service.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed training materials to enhance onboarding for sales staff.
- Collaborated with team members to achieve sales targets and improve performance; maintaining weekly Goal reports for sales staff.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Improved branch appearance with effective product merchandising and creative displays.
- Performed card and check transaction logs for sales staff purchases.
- Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
- Supported promotional events by setting up displays, creating signage, and engaging customers with enthusiasm about promotions.
Education
No Degree -
Santa Fe College
Gainesville, Florida, FL08-2027
Skills
- Patience and tolerance
- Professionalism and integrity
- Goal-oriented mindset
- Cash handling expertise
- Advanced problem solving
- Fraud detection skills
- Conflict resolution
- Account maintenance
- Sales and Cross-selling
- Cash drawer balancing
- Teller support
- Regulatory compliance
- Customer privacy protection
- Strong interpersonal skills
- Maintained monthly cash advance Transactions
- Assisted team in completing required goals
- Maintained weekly cash flow for Vault/ATM/Recycler
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved monthly goals by completing requirements, assisting team achieve monthly goals.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Sales Assistant
FIRST FEDERAL BANK
12.2010 - 03.2014
Senior Bank Teller
First Federal Bank
11.2006 - 08.2024
No Degree -
Santa Fe College