Esmeralda Vergara
Boise,ID
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Bank Teller
First Federal Bank
Jerome, ID
05.2023 - Current
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
Sales Representative
T-Mobile
Twin Falls, ID
09.2022 - 05.2023
- Identified opportunities for cross-selling additional products and services.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
Front End Cashier
Walmart
Jerome, ID
01.2021 - 09.2022
- Processed customer payments using cash, debit cards, credit cards, gift certificates and vouchers.
- Resolved customer complaints in an efficient manner while maintaining excellent customer service standards.
Education
Associate of Science - Computer Science
College of Southern Idaho
Twin Falls, ID05-2025
High School Diploma -
Jerome High School
Jerome, ID05-2022
Bachelor of Science - Computer Science
Boise State University
Boise, IDSkills
- Customer service
- Team collaboration
- Professionalism and courtesy
- Network troubleshooting
- Transaction processing
- Money handling
- Opening and closing tasks
- Phone etiquette
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Bank Teller
First Federal Bank
05.2023 - Current
Sales Representative
T-Mobile
09.2022 - 05.2023
Front End Cashier
Walmart
01.2021 - 09.2022
Associate of Science - Computer Science
College of Southern Idaho
High School Diploma -
Jerome High School
Bachelor of Science - Computer Science
Boise State University
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