Carla Harden
Blue Island,IL
Summary
Dynamic New Car Sales Manager excelling in achieving sales plan through customer relationship management and sales process optimization. Adept at fostering team collaboration and driving customer satisfaction, I leverage strong negotiation skills to achieve ambitious sales targets and enhance operational efficiency.
Overview
7
7
years of professional experience
Work History
New Car Sales Manager
Napleton's River Oaks Cadillac
Calumet City, IL
09.2025 - 01.2026
- Consistently met or exceeded new car goal for both store and brand
- Cultivated robust customer relationships to enhance satisfaction and loyalty.
- Optimized sales processes to enhance efficiency in lead management and customer follow-up procedures.
- Cultivated effective communication channels within sales team to enhance collaboration and achieve shared objectives.
New Car Sales Manager
Napleton Cadillac of Oak Lawn
Oak Lawn, IL
01.2024 - 07.2025
- Directed sales team to achieve and surpass monthly targets through strategic coaching and training initiatives.
- Formulated and executed promotional strategies to elevate vehicle visibility and drive customer engagement.
- Fostered strong customer relationships to drive satisfaction and loyalty.
F&I Manager
World Hyundai Matteson
Matteson, IL
01.2021 - 01.2024
- Streamlined and executed finance and insurance processes to boost operational efficiency.
- Evaluated finance product offerings to enhance profitability and ensure regulatory compliance.
- Partnered with management to define strategic goals for F&I department growth and performance enhancement.
- Assessed credit applications and delivered recommendations for approval or denial based on comprehensive risk evaluations and financial analysis.
- Cultivated a positive work environment by facilitating open communication among team members and addressing conflicts with professionalism.
- Averaged 60% add-ons and $2,000+ PVR.
Sales Professional
World Hyundai Matteson
Matteson, IL
01.2019 - 01.2021
- Cultivated and sustained customer relationships to enhance sales performance.
- Facilitated product demonstrations to effectively highlight features and benefits for clients.
- Leveraged CRM systems to monitor customer interactions and sales progression.
- Averaged 15-20 cars/month
Education
Bachelor of Arts - English And Secondary Education
University of Illinois At Urbana-Champaign
Champaign, IL05-2007
Skills
- Customer relationship management
- Negotiation management
- Teamwork and collaboration
- Adept
- Active listening
- Effective communication
- Rapport and relationship building
Timeline
New Car Sales Manager
Napleton's River Oaks Cadillac
09.2025 - 01.2026
New Car Sales Manager
Napleton Cadillac of Oak Lawn
01.2024 - 07.2025
F&I Manager
World Hyundai Matteson
01.2021 - 01.2024
Sales Professional
World Hyundai Matteson
01.2019 - 01.2021
Bachelor of Arts - English And Secondary Education
University of Illinois At Urbana-Champaign