Carla J. Barnes

• Prepared meals and snacks for my mentally ill, dying mother.
• Assisted Mom with daily living needs to maintain self-esteem and general wellness. We worked a lot of puzzles, and I helped her get involved with Asssisted Living Community activities. She especially liked learning how to ride the Community Tranist Bus to Walmart, Goodwill and the Dollar Store!
• Assisted Mom in achieving their daily goals by offering physical support and emotional encouragement.
• Took her to Doctors appointments and emergency room. Was with her on her last night of life, and helped her get in contact, to say good-bye, to her twin brother.
• Helped manage her Pychosis by advocating her Physicians to get proper medications. Maintained consistency and dosage adjustments when necessary.

Put together "Base Box" of food, and then helped customers choose items from different food group categories in a walk through line.

Treated customers with respect and kindness. It was easy to have empathy, because I had "been there" too!

Dealt with difficult customers with untreated mental illnesses, and drug issues. Called management when necessary.

Calmed angry customers who were getting out of controll. Using calm, de-escalation conversation and body language methods.

• Demonstrate solar portable products to outdoor enthusiasts, emergency preparedness “preppers,” and persons interested in using Green Energy.
• Set-up and tear down of demonstrator booth. Daily inventory. Worked ten days in a row doing ten hour shifts.

• Purchased and sold pre-owned Toyota’s, focusing on the one owner Toyota with low mileage.
• Worked various odd jobs while establishing the business. Worked a Columbian newspaper route, Auto Trader magazine delivery, and Crosspoint Auto Auction.

• Greeted customers with focus on a positive first impression.
• Did needs assessments.
• Demonstrated vehicles, emphasizing the features and benefits.
• Completed paperwork, and closed the deal.
• Followed up with customers to ensure that they were completely satisfied with Toyota’s service, and their new vehicle.