Goal-driven student searching to continue developing my expertise in customer-facing roles in the sports sector. I'm characterized by my constructive communication, adaptability, willingness to learn, and unhindered drive.
Overview
3
3
years of professional experience
Work History
Hospitality Ambassador
CitizenM Hotels
12.2023 - Current
Enhanced guest satisfaction by providing exceptional customer service and addressing concerns promptly.
Reduced wait times for guests through efficient check-in and check-out procedures.
Collaborated with other departments to streamline processes and improve overall hotel operations.
Retail Sales Associate
Fanatics (Los Angeles FC HQ)
10.2023 - Current
Boosted customer satisfaction in fast-paced, gameday environments by providing exceptional service and addressing concerns promptly.
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Academic Specialist
OpenEnglish
07.2021 - 07.2022
Enhanced academic performance by developing and implementing personalized learning plans for students.
Implemented innovative teaching strategies to accommodate diverse learning styles and maintain student engagement.
Conducted assessments of student progress, providing constructive feedback to guide future learning experiences.
Education
Master - Football Business Management (Online)
SBI Barcelona
Barcelona, Spain
06.2024
Master of Arts - Latin American Studies
Universidad De Buenos Aires
Buenos Aires, Argentina
12.2021
Bachelor of Arts - Political Science & Foreign Languages
George Mason University
Fairfax, VA
12.2019
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Hospitality Ambassador
CitizenM Hotels
12.2023 - Current
Retail Sales Associate
Fanatics (Los Angeles FC HQ)
10.2023 - Current
Academic Specialist
OpenEnglish
07.2021 - 07.2022
Master - Football Business Management (Online)
SBI Barcelona
Master of Arts - Latin American Studies
Universidad De Buenos Aires
Bachelor of Arts - Political Science & Foreign Languages