Summary
Overview
Work History
Education
Languages
Timeline
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Carla Jonkers

Los Angeles,CA

Summary

Goal-driven student searching to continue developing my expertise in customer-facing roles in the sports sector. I'm characterized by my constructive communication, adaptability, willingness to learn, and unhindered drive.

Overview

3
3
years of professional experience

Work History

Hospitality Ambassador

CitizenM Hotels
12.2023 - Current
  • Enhanced guest satisfaction by providing exceptional customer service and addressing concerns promptly.
  • Reduced wait times for guests through efficient check-in and check-out procedures.
  • Collaborated with other departments to streamline processes and improve overall hotel operations.

Retail Sales Associate

Fanatics (Los Angeles FC HQ)
10.2023 - Current
  • Boosted customer satisfaction in fast-paced, gameday environments by providing exceptional service and addressing concerns promptly.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.

Academic Specialist

OpenEnglish
07.2021 - 07.2022
  • Enhanced academic performance by developing and implementing personalized learning plans for students.
  • Implemented innovative teaching strategies to accommodate diverse learning styles and maintain student engagement.
  • Conducted assessments of student progress, providing constructive feedback to guide future learning experiences.

Education

Master - Football Business Management (Online)

SBI Barcelona
Barcelona, Spain
06.2024

Master of Arts - Latin American Studies

Universidad De Buenos Aires
Buenos Aires, Argentina
12.2021

Bachelor of Arts - Political Science & Foreign Languages

George Mason University
Fairfax, VA
12.2019

Languages

Spanish
Native or Bilingual
Portuguese
Limited Working

Timeline

Hospitality Ambassador

CitizenM Hotels
12.2023 - Current

Retail Sales Associate

Fanatics (Los Angeles FC HQ)
10.2023 - Current

Academic Specialist

OpenEnglish
07.2021 - 07.2022

Master - Football Business Management (Online)

SBI Barcelona

Master of Arts - Latin American Studies

Universidad De Buenos Aires

Bachelor of Arts - Political Science & Foreign Languages

George Mason University
Carla Jonkers