Carla Lewis
Newark,NJ
Summary
Inspiring, courageous, and friendly Customer Relations professional skilled in customer service excellence. Dynamic people skills; enjoys assisting clients from all socioeconomic levels. Self-starter with demonstrated ability to multitask. Seeks continual growth and improvement opportunities to enhance job performance. Dependable team player. Gets the job done.
Overview
26
26
years of professional experience
Work History
Guest Services Associate
Prudential Center Arena
Newark, NJ
03.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
- Gave information about area attractions and provided directions.
- Assisted guests with special requests to ensure a memorable stay and exceptional service.
Program Videographer
Church of God by Faith
Newark, NJ
01.2020 - Current
- Record, save, transfer various facets of church services to be aired online
Custodian
Church of God by Faith
Newark, NJ
01.2010 - Current
- Clean and care for physical church building
Office assistant
NJPAC
Newark, NJ
01.2014 - 01.2016
- Data entry, filing, phones, computer file inventory and clean up
Front Desk Personnel; Insurance Liaison
Grace Family Medicine
Rochester, NY
01.2007 - 01.2009
- Greeted and assisted patients, managed phone calls, received payments
Assistant Manager
EBX Games
Livingston, NJ
01.2001 - 01.2006
- Managed product inventory, reported store sales ('numbers') to general manager, customer service, supervised small staff, data entry
General Personnel
Walden Bookstore
Livingston, NJ
01.1999 - 01.2001
- Customer service, set up/maintained front of store, performed inventory, stocked/filed bookshelves
Education
Honors Graduate -
Central Career School
South Plainfield, NJ01.2015
High School Diploma -
Bernie L. Edmonson School
East Orange, NJ01.1998
West Side High School
Newark, NJ01.1996
Skills
- Effectively communicates with patients
- Chair side assistance
- Creates/maintains comfortable environment
- Microsoft Windows & Word
- Dentistry: Able to sterilize/disinfect instruments and equipment according to OSHA
- Understands protocols regarding mixing of fillings
- Handles dental trays and x-ray set up
- Takes, develops, and mounts radiographs
- Four Handed Dentistry
- Laboratory procedures
Hobbies and Interests
Lifelong member of Church of God By Faith, Inc. - Has performed various duties within the organization (local, district, national) including choir member, choir director, praise and worship leader, usher, service presider (emcee), and member transport.
Timeline
Guest Services Associate
Prudential Center Arena
03.2022 - Current
Program Videographer
Church of God by Faith
01.2020 - Current
Office assistant
NJPAC
01.2014 - 01.2016
Custodian
Church of God by Faith
01.2010 - Current
Front Desk Personnel; Insurance Liaison
Grace Family Medicine
01.2007 - 01.2009
Assistant Manager
EBX Games
01.2001 - 01.2006
General Personnel
Walden Bookstore
01.1999 - 01.2001
Honors Graduate -
Central Career School
High School Diploma -
Bernie L. Edmonson School
West Side High School