Leah Clay
Atlanta,GA
Summary
Remarkable professional with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.
Overview
8
8
years of professional experience
Work History
Guest Services Associate
Emory University Hospital
Atlanta, GA
11.2023 - Current
- Greeted guests in a friendly and professional manner.
- Provided information on hotel services, and facilities.
- Answered incoming calls from customers seeking assistance or information.
- Helped patients to appointments.
- Applied HIPAA privacy and security regulations while handling patient information.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
Lactation Consultant - Volunteer
Reaching our sisters everywhere
Atlanta, GA
10.2016 - Current
- Provided lactation education and counseling to pregnant women, new mothers, and their families.
- Assisted in the development of individualized breastfeeding plans for families.
- Offered evidence-based recommendations regarding infant sleep practices in accordance with current standards of care.
- Boosted community members' health knowledge through participation in health fairs and events.
Breastfeeding Peer Counselor
Grady Memorial Hospital
Atlanta, GA
08.2018 - 12.2022
- Provided breastfeeding education and support to pregnant women, new mothers, and families in a variety of settings.
- Facilitated group discussions on strategies for successful breastfeeding experiences.
- Counseled families on the importance of nutrition during lactation.
- Assisted with creating individualized plans for successful breastfeeding outcomes.
- Assisted customers with WIC eligibility requirements and benefits.
- Provided WIC approved foods to participants in accordance with their individual nutrition needs.
- Informed customers about nutrition education programs and breastfeeding support services.
Breastfeeding Peer Counselor
Clayton County Board Of Health
Morrow, GA
10.2016 - 10.2018
- Provided breastfeeding education and support to pregnant women, new mothers, and families in a variety of settings.
- Facilitated group discussions on strategies for successful breastfeeding experiences.
- Counseled families on the importance of nutrition during lactation.
- Assisted with creating individualized plans for successful breastfeeding outcomes.
- Conducted home visits to assess family needs related to breastfeeding.
Education
Some College (No Degree) - Social Work
Georgia State University
Atlanta, GASkills
- Writing and verbal communication
- Issue Resolution
- Information confidentiality
- Word Processing
- Concierge services
- Guest Registration
- Time Management
- Problem-solving skills
- Supporting patients and their families
Timeline
Guest Services Associate
Emory University Hospital
11.2023 - Current
Breastfeeding Peer Counselor
Grady Memorial Hospital
08.2018 - 12.2022
Lactation Consultant - Volunteer
Reaching our sisters everywhere
10.2016 - Current
Breastfeeding Peer Counselor
Clayton County Board Of Health
10.2016 - 10.2018
Some College (No Degree) - Social Work
Georgia State University
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