Carla Maddox
Macon,GA
Summary
Dedicated Certified Pharmacy Technician with proven expertise at Kroger in medication dispensing and inventory management. Skilled in optimizing pharmacy workflows and ensuring HIPAA compliance, I excel in patient communication and resolving inquiries. Committed to enhancing drug safety and providing exceptional customer service while maintaining accurate pharmacy records.
Overview
14
14
years of professional experience
Work History
Pharmacy Technician
Kroger
Macon Ga
04.2012 - Current
- I’m Assisted in medication preparation and dispensing under pharmacist supervision.
- Learned inventory management procedures, ensuring accurate stock levels and organization.
- Supported patient communication by providing information on medication usage and side effects.
- Operated pharmacy software for prescription processing and record-keeping tasks.
- Participated in training sessions to develop knowledge of pharmaceutical products and services.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
Education
GED -
Henry County High
Stockbridge GaSkills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Answering customer questions
- Medication dispensing
- Prescription filling
- Insurance verification
- Pharmacy and customer records management
- HIPAA
- Supply restocking
- Pharmacy ethics
- Drug safety
- Pharmaceutical calculations
- Pharmacy software proficiency
- Processing payments
- Healthcare regulations
- Medicare and medicaid process
- Updating medication histories
- FDA drug safety guidelines
- Pharmacology
- Labeling prescriptions
- Resolving customer issues
- FDA and HIPAA compliance
- Data entry
- HIPAA compliance
- Cash register operations
- Certified pharmacy technician (cpht)
- Medical insurance claims processing
Timeline
Pharmacy Technician
Kroger
04.2012 - Current
GED -
Henry County High