Carla Martinez
Dallas,US
Summary
Dynamic professional with a proven track record at Amazon, adept in problem-solving and enhancing customer experiences. Excelled in utilizing Microsoft Excel for efficient issue tracking and demonstrated exceptional organizational skills. Achieved significant improvements in inventory management and customer satisfaction, showcasing a blend of technical proficiency and exemplary service.
Overview
5
5
years of professional experience
Work History
Prep Associate/ Problem Solver
Amazon
Dallas, TX, US
06.2023 - Current
- Troubleshoot and resolve problems that an associate encounters with inventory; including printing ASIN labels, damage out products and adding expiration dates to food and health products
- Resolve issues in a timely manner
- Use Excel to track problem solve issues efficiently and accurately
- Receive and prepare inventory for delivery, and use technology to sort, scan, and prepare orders
Operations Associate
Saks OFF 5TH
Dallas, TX, US
06.2022 - 07.2024
- Offloading delivery trucks transporting merchandise on to sales floor, arranging incoming deliveries in designated storage areas, processing work orders, gathering products a customer has ordered, packaging the order appropriately, and shipping or providing the order to the customer at the time of pickup
- Resolve customer issues through aligning to the core values of trust, integrity and respect
- Consistently greet customers and educate them on current promotions
- Respond appropriately to customer questions, inquiries, and needs
Guest Advocate
Target
Dallas, TX, US
08.2021 - 12.2022
- Create a welcoming experience by authentically greeting all guests, observe to quickly understand whether a guest needs assistance or wants to interact, engage with guests in a genuine way, which includes asking questions to better understand their specific needs, work efficiently to minimize guest wait time while maintaining guest service and accuracy, be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience, attempt every return and follow register prompts, make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target's policies and procedures, deliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guests
Sales Associate
Walmart
Dallas, TX, US
07.2020 - 07.2021
- Greeting customers, answering questions related to the merchandise and store policies and locating items for customers, operating computerized paint mixing machine, validated fishing/hunting license, properly arranging products in shelves by categorizing them to make for easy access and display, stocking items, setting up product display, pricing merchandise according to company policies and procedures
Sales Associate
Carters, Inc
Dallas, TX, US
10.2019 - 05.2020
- Greeting customers, answering questions related to the merchandise and store policies and locating items for customers, which includes ringing up purchases, processing payments, and handling returns, refunds, and exchanges at the frontends of each location, build product displays, stock merchandise, receiving shipments, breaking down packaging, and organizing sales floors and storage areas
Education
High school diploma - Graphic Design
Skyline High School
Dallas, Tx06.2021
Skills
- Sale’s
- Typing
- Customer service
- Organizational Skills
- POS
- Guest Services
- Warehouse Experience
- Computer Operation
- Microsoft Excel
- Time Management
- Communication Skills
- Adobe photoshop
- Adobe illustrator
Timeline
Prep Associate/ Problem Solver
Amazon
06.2023 - Current
Operations Associate
Saks OFF 5TH
06.2022 - 07.2024
Guest Advocate
Target
08.2021 - 12.2022
Sales Associate
Walmart
07.2020 - 07.2021
Sales Associate
Carters, Inc
10.2019 - 05.2020
High school diploma - Graphic Design
Skyline High School