Carla Martinez
Los Ojos ,NM
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Rio Arriba County. Skilled in customer service and problem-solving, I excel in teamwork and time management, significantly reducing data entry errors and fostering repeat business through strategic relationship building.
Overview
4
4
years of professional experience
Work History
Sales Associate
Henry's True Value
05.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Clerk
Rio Arriba County
05.2023 - 05.2024
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Human Resources Assistant
Dulce Schools
01.2021 - 12.2022
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
Education
Associate Of Applied Business - Business Administration
Northern New Mexico College
Española, NM05.2010
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Languages
Spanish
Elementary
Timeline
Sales Associate
Henry's True Value
05.2024 - Current
Clerk
Rio Arriba County
05.2023 - 05.2024
Human Resources Assistant
Dulce Schools
01.2021 - 12.2022
Associate Of Applied Business - Business Administration
Northern New Mexico College
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