Carla Martinez
Englewood
Summary
Dynamic Assistant Manager at Wireless Vision, T-Mobile, skilled in customer service and sales analysis. Successfully resolved complex customer issues, enhanced team performance through targeted training, and implemented operational strategies that improved efficiency. Proven ability to analyze data and forecast results, driving significant business growth and fostering a collaborative team environment.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Wireless Vision, T-Mobile
Hackensack
11.2022 - Current
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Proposed or approved modifications to project plans.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Analyzed business performance data and forecasted business results for upper management.
Skills
- Customer service
- Team building
- Employee training
- Sales analysis
- Operational strategy
- Performance management
- Time management
Timeline
Assistant Manager
Wireless Vision, T-Mobile
11.2022 - Current
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