Carla McLeod
Stamping Ground,KY
Summary
With a proven track record at University of Kentucky Healthcare, I excel in fostering patient-focused care. My adaptability and commitment to excellence have been recognized with multiple awards, underscoring my dedication to healthcare excellence. I am adaptive to multiple work environments and a diverse population. The things I have enjoyed most about previous positions were the logistics of patient care, scheduling and office operations.
I have spent the past eighteen plus years working in healthcare and plan to retire from UK but, would like to use the next twenty years looking to expand my personal growth & knowledge as well as continuing to be a well rounded employee and asset, not only to the University of Kentucky but also make a positive impact on every patient & family I come in contact with.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Assistant
University Of Kentucky Healthcare
11.2023 - Current
- Working in the Transplant Clinic
- Facilitated seamless patient care with accurate documentation of medical histories, vital signs, and medications in Epic software.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Completed EKGs and collected blood & urine samples for lab.
Patient Care Tech
University Of Kentucky Healthcare
09.2022 - 11.2023
- Assisted in transferring patients during walking, bathing, toileting & adhering to necessary safety precautions.
- Monitored vital signs and reported changes to nursing staff, documenting in EPIC software.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care.
- Recognized by coworkers & patients for providing exceptional service while receiving numerous shout-outs, bronze & silver star awards.
Certified Nursing Assistant
Southern Indiana Rehabilitation Hospital
08.2020 - 09.2022
- Maintained patient stability by checking vital signs and weight as well as any other needed documentation.
- Answered call lights promptly and responded to patient needs accordingly. Supported patient comfort and safety by assisting with activities of daily living.
- Assisted patients recovering from traumatic brain injuries, spinal cord injuries to joint replacements.
- Documented patient care in MedHost, Point Click Care & WellSky software.
Correctional Officer
Madison Correctional Facility
03.2020 - 08.2020
- Conducted routine and emergency head counts and searches of inmates, dorm rooms and prison grounds to detect contraband.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Maintained order in the prison by monitoring inmate behavior & intervening when necessary.
- Supervised inmate work assignments and evaluated performance for compliance with standard regulations
Certified Nursing Assistant
Norton Audubon Hospital
01.2020 - 03.2020
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Reported changes in patient condition to RN.
- Provided care for patients on the progressive cardiac unit which they turned into Norton's Covid unit (beginning of Covid).
- Used proper PPE precautions following the CDC guidelines
- Documented in EPIC software.
Certified Nursing Assistant
Hanover Nursing Center
01.2019 - 11.2019
- Assisted rehab to home patients with activities of daily living until it was converted to the Huntington's unit. I also helped on the skilled & dementia units.
- Provided patient care by taking patient vital signs & documentation of all needed information as well as close communication with nurses about patient's changing conditions.
Scheduling Coordinator
Morning Pointe Senior Living
05.2019 - 06.2019
- Effectively developed successful recruitment and hiring plans and ensured the facility was adequately staffed during my time in this position.
- Worked closely with director of nursing and executive director to plan and coordinate production schedules.
- Conducted orientation sessions and on the job training for new hires.
- Rotating weekends as manager on call. Also, I was in rotation for assisting & serving residents in the dining room as well as assisting with the activities director.
- Worked open floor positions as a CNA as well as doing all the vetting, background checks & interviews for new hires.
Scheduler
King's Daughters Health
02.2014 - 07.2018
- I started at KDH in Patient Registration, then moved to the reception pool working in multiple offices including family practice, pediatrics, internal medicine, urology, pulmonology, OB/GYN, orthopedics and ENT before taking a full time position in Urology, where I stayed for over two years.
- I scheduled all appointments for urologists as well as retrieving outside medical records and prepping patient's charts
- I was asked by my supervisor to assume the new patient coordinator position due to my time management and organizational skills. This position consisted of assisting new patients or patients looking to change providers with the best possible fit for them within our organization.
- I also worked in central scheduling and the pre-registration call center.
- I provided documentation, maintained monthly spreadsheets & completed the scheduling for annual Medicare appointments.
Medical Records Clerk
Corizon Healthcare
09.2008 - 05.2012
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Prepped charts for providers, as well as scheduled and assisted with medical, dental and vision appointments for inmates.
- Scheduled all outside appointments and coordinated transportation with correctional staff.
- Made nursing schedule for both women's and juvenile facilities.
- Ordered both medical and office supplies for both facilities.
- Assisted Director of Nursing with quarterly inventories and annual state audits.
- Initiated spreadsheets for charts that I archived for more efficient tracking as well as implementing current charts.
Education
Secretarial Studies And Office Administration
Ivy Tech Community College of Indiana
Madison, INHigh School Diploma -
Scottsburg Senior High School
Scottsburg, IN06-1994
Skills
- HIPAA Compliance
- Patient Scheduling
- Medical terminology knowledge
- Clinical Documentation
- Patient-focused care
- Compassionate
- CPR
- Adaptable
Certification
CNA - Licensed in Indiana 2006-2023
CNA - Licensed in Kentucky 2020-current
- Certified Hospice and Palliative Nurse Assistant (CHPNA) - Hospice and Palliative Credentialing Center.
- Basic Life Support (BLS) Certification - American Heart Association.
Timeline
Medical Assistant
University Of Kentucky Healthcare
11.2023 - Current
Patient Care Tech
University Of Kentucky Healthcare
09.2022 - 11.2023
Certified Nursing Assistant
Southern Indiana Rehabilitation Hospital
08.2020 - 09.2022
Correctional Officer
Madison Correctional Facility
03.2020 - 08.2020
Certified Nursing Assistant
Norton Audubon Hospital
01.2020 - 03.2020
Scheduling Coordinator
Morning Pointe Senior Living
05.2019 - 06.2019
Certified Nursing Assistant
Hanover Nursing Center
01.2019 - 11.2019
Scheduler
King's Daughters Health
02.2014 - 07.2018
Medical Records Clerk
Corizon Healthcare
09.2008 - 05.2012
Secretarial Studies And Office Administration
Ivy Tech Community College of Indiana
High School Diploma -
Scottsburg Senior High School
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