Carla Meraz
Delta
Summary
Dynamic Payroll Administrator with proven expertise at Mesa Concrete LLC in payroll processing and employee record management. Adept at resolving discrepancies and enhancing operational efficiency through meticulous attention to detail and effective communication. Recognized for training staff and improving customer service, ensuring compliance and accuracy in all documentation.
Overview
13
13
years of professional experience
Work History
Payroll Administrator
Mesa Concrete LLC
Remote
03.2025 - Current
- Managed employee timekeeping systems to track hours and attendance effectively.
- Coordinated payroll tax filings and reconciliations, maintaining up-to-date records.
- Resolved payroll discrepancies by investigating issues and implementing corrective actions.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Collaborated closely with HR and accounting teams to coordinate benefits deductions, tax withholdings, and other adjustments.
- Managed employee records on database to maintain accuracy and updated information.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
Contact Center Representative
Conversion Calls
Remote
12.2022 - 02.2026
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Utilized CRM software to document interactions and ensure accurate record-keeping for future reference.
- Collaborated with team members to streamline call processes, enhancing overall customer service efficiency.
- Trained new representatives on company policies, procedures, and best practices for handling customer interactions.
- Maintained comprehensive knowledge of products, services, and company policies to assist customers effectively.
- Collaborated with other departments, such as Sales or Technical Support, to ensure seamless customer service experiences.
- Managed multiple email threads simultaneously, prioritizing urgent issues effectively.
- Trained new representatives on email support protocols and system navigation.
- Provided prompt and accurate responses to customer inquiries via chat platform.
Department Manager
McDonald's Restaurant
Delta, CO
08.2013 - 10.2022
- Supervised daily operations to ensure compliance with health and safety regulations.
- Trained and mentored staff to enhance customer service skills and efficiency.
- Implemented inventory control measures to reduce waste and optimize stock levels.
- Analyzed sales data to identify trends and inform staffing adjustments.
- Coordinated team schedules to maximize coverage during peak hours effectively.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Education
High School Diploma -
Delta High School
Delta, CO05-2011
Skills
- Payroll processing
- Maintaining employee records
- Timekeeping management
- Employee onboarding
- Reporting and documentation
- Data entry
- Attention to detail
- Microsoft office
- E-mail and telephone communication
- Customer service
- Remote conferencing
- Maintaining files
- Intuit quickbooks
- Stress tolerance
- Accurate documentation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Payroll Administrator
Mesa Concrete LLC
03.2025 - Current
Contact Center Representative
Conversion Calls
12.2022 - 02.2026
Department Manager
McDonald's Restaurant
08.2013 - 10.2022
High School Diploma -
Delta High School