Carla Nicasio
Lockport,Illinois
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full or part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender/Server
Park Tavern Rosemont
Rosemont, IL
07.2020 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Hostess
Park Tavern Rosemont
02.2020 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
Hostess
Adobe Gilas
05.2019 - 07.2020
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
High School Diploma -
East Leyden High School
Franklin Park, IL05.2020
Skills
- Health Codes Compliance
- Fluency in Spanish
- Handling Difficult Customers
- New Hire Training
- Organizational Ability
- Adaptability
- Conflict Resolution
- Strong Multitasking
- Team Player Attitude
- Decision Making
- Professional Appearance
- Customer Service Expertise
- Memory Retention
- Patience and Tolerance
Certification
- CNA - Certified Nurse Assistant
Timeline
Bartender/Server
Park Tavern Rosemont
07.2020 - Current
Hostess
Park Tavern Rosemont
02.2020 - Current
Hostess
Adobe Gilas
05.2019 - 07.2020
High School Diploma -
East Leyden High School
Languages
Spanish
Native or Bilingual
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