Carla Nichols-Banks
Las Vegas,NV
Summary
Top-notch Customer Service Representative with extensive experience providing exceptional client engagement and support through various channels, having a proven track record of successfully responding to customer inquiries, resolving complaints, and managing customer accounts. With a Naval Communication background, demonstrate excellent communication, problem-solving, and multitasking skills. Collaborative and dedicated to building long-term relationships with clients.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service
Farmers Insurance
Las Vegas, NV
02.2020 - Current
- Establishes productive working relationships with clients.
- Develops base for long-term sources of clients.
- Provides service to clients’ changing insurance needs by selling life, health, and disability insurance.
- Developing marketing strategies on how to attract new accounts
- Approaching clients via cold calling and direct mail to enquire about their insurance situation and their future needs
- Participating in continuing education programs in both insurance and sales
- Followed up with customers about resolved issues to maintain high standards of customer service
- Process over 100 auto and home quotes per week.
Operation Manager
Unicorp Auto Industries
Baton Rouge, LA
10.2012 - 12.2019
- Communicated with customers to provide information about their vehicle accounts, services, or obtain details of complaints and or concerns
- Established payment schedules based on customers' financial situations
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Managed payroll processing for 30 plus employees
- Verified timekeeping records and handled any discrepancies
Sr. Coordinator
Las Vegas Senior Lifeline
Las Vegas, NV
04.2007 - 02.2011
- Evaluate candidate's qualifications for Las Vegas Senior Lifeline's program
- Scheduled medical transportation and home keeping services for clients
- Referred clients to social services agencies
- Maintain, updated and re-evaluated over 200 client's records
- Trained and coordinated schedules and assignments for volunteer staff, maximizing team efficiency and effectiveness
- Provided excellent customer service for high levels of incoming calls from seniors in need
- Coordinated and scheduled, meals, entertainment, and transportation for client's weekly luncheon
Education
Aviation Communication Certifications - Aviation Communication Certifications
US Naval Aviation Training Center
Orlando, FL01.1989
High School Diploma -
Novato High School
Novato, CA06.1987
Skills
- Strong administrative and clerical skills
- Multi-tasker,self-starter
- Customer service professional with impressive work history
- Strong administrative and clerical skills
- Comfortable with various types of technology
- Maintains composure under pressure
- Work independently
- Work from-home experience
Certification
US Naval Aviation Training Center, Orlando, FL
Aviation Communication Certifications.
Broadcast Operation,
Message Center, Main- Communication,
CRYPTO-Operation.
Additional Information
- Availability to interview on Fridays - notice and can start in 2 weeks. Customer service professional with impressive work history Accustomed to managing high volume of incoming calls
VOLUNTEER EXPERIENCE
Clark County, NV
Election Poll Pad Worker
Political Volunteer
Political Phone Bank
YMCA East Baton Rouge
Volunteer Coach for T-ball, Baseball and Indoor Soccer.
Mayfair Laboratory Elementary School
Volunteer teacher assistant.
Baton Rouge Helping Senior
Volunteer driver for senior shopping trips, and medical appointments.
Timeline
Customer Service
Farmers Insurance
02.2020 - Current
Operation Manager
Unicorp Auto Industries
10.2012 - 12.2019
Sr. Coordinator
Las Vegas Senior Lifeline
04.2007 - 02.2011
Aviation Communication Certifications - Aviation Communication Certifications
US Naval Aviation Training Center
High School Diploma -
Novato High School
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