Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Barista

Carla Parkes

Gaylord,MI

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than [Number] years of experience. Highly effective and comfortable working with people at all levels in organization.

Overview

4
4
years of professional experience

Work History

Owner/President

Heart Song Home Care
03.2021 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.

Owner/President

Seniors Helping Seniors
03.2021 - 03.2025
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.

Director, Care Management

CareSource Management Group
01.2023 - 01.2025
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Established departmental performance goals and provided feedback for underperforming areas.
  • Monitored and coordinated workflows to optimize resources.
  • Formed strategic partnerships and connected with potential clients to drive business development.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Evaluated company documentation to verify alignment with regulatory requirements.

Director, Utilization Management

HealthPlus Of Michigan
01.2023 - 01.2025
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Established departmental performance goals and provided feedback for underperforming areas.
  • Monitored and coordinated workflows to optimize resources.
  • Formed strategic partnerships and connected with potential clients to drive business development.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Evaluated company documentation to verify alignment with regulatory requirements.

Education

Bachelor of Science - Nursing

University of Michigan - Ann Arbor
Ann Arbor, MI
05.2026

Bachelor of Science - Nursing

Schoolcraft College
Livonia, MI
2026

Skills

  • Operational Analysis
  • Business Launch
  • Operations Management
  • Systems Thinker
  • Reducing Costs
  • Corporate Strategy and Development
  • Profit and Loss
  • Contract Negotiation Expertise

Affiliations

NMVC

P of P

Timeline

Director, Care Management

CareSource Management Group
01.2023 - 01.2025

Director, Utilization Management

HealthPlus Of Michigan
01.2023 - 01.2025

Owner/President

Heart Song Home Care
03.2021 - Current

Owner/President

Seniors Helping Seniors
03.2021 - 03.2025

Bachelor of Science - Nursing

University of Michigan - Ann Arbor

Bachelor of Science - Nursing

Schoolcraft College

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Carla Parkes