Carla Platzer
Staples,MN
Summary
Compassionate and driven House Manager with excellent communication and listening abilities. Highly effective at supervising activities and individuals. Known for top-notch conflict resolution skills and extensive knowledge of all types of clients and their families.
Overview
30
30
years of professional experience
Work History
COO, House Manager & Caregiver
A Daughter's Love, Inc.
Staples, United States
01.2016 - Current
- Licensed for food safety
- Hiring staff, training staff
- Billing clients family’s working with the family’s, counties, insurance companies
- Setting appointments for residents
- Taking to or arranging transportation to doctors appointments
- Making sure the home was licensed properly, safety checks, fire extinguishers taken in and expected yearly.
- Managed all intake and discharge paperwork and procedures for residents.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Communicated with delegating nurse to coordinate and complete medical services.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Coordinated holiday parties, cocktail parties and small gatherings for household.
- Assisted residents with daily hygiene and living tasks.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
Personal Care Provider
Private Care Provider
Motley, MN
04.2016 - 01.2018
- Work directly for private client in his home
- Managed schedules, assisted client in doctor's appointments
- Provided hospital support on family's behalf when clients were admitted, including feeding assistance
- Bathed, dressed, and groomed clients unable to self feed
- Kept home neat and clean, and free of safety hazards
- Assisted with mobility issues on request
- Developed personalized games and activities to enlarge clients interest
- Increased relationship with both husband and wife during this hard time.
Education
Diploma -
Staples – Motley High School
1989
Skills
- Event oversight
- Facility inspections
- Activities scheduling
- Quality service
- Budgeting
- Strategic planning
- Staff Management
- Business planning
- Decision Making
Timeline
Personal Care Provider
Private Care Provider
04.2016 - 01.2018
COO, House Manager & Caregiver
A Daughter's Love, Inc.
01.2016 - Current
Diploma -
Staples – Motley High School