Carla Ponikvar

• Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
• Created new and innovated relationships between sales Representatives and Realtors.
• Championed organizational culture change initiatives that fostered collaboration, innovation, and continuous improvement across all levels of the organization.
• Visited sites periodically to view service levels and adherence to global service standards.

• Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Led team meetings focused on sharing best practices which contributed significantly to overall team success.
• Collaborated with sales, marketing and other internal teams to meet shared goals.
• Recruited many Sales associates to the company (#1 recruiter in NEO).

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Recruited 800+ agents to the company.
• #1 company in sales, listings and recruits.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.

Music Educator for Wadsworth City Schools until I developed vocal nodules and retired.

• Provided warm, supportive environment for developing academic, social, and emotional growth.