Carla Pratt
North Potomac,United States
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
12
12
years of professional experience
Work History
Floor Supervisor
MGM National Harbor
11.2016 - Current
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
Table Games Instructor
MGM National Harbor
11.2020 - 04.2022
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Participated and made recommendations in screening, hiring of potential trainees.
Casino Table Games Dealer
Maryland Live Casino
04.2013 - 11.2016
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Utilized strong interpersonal skills to build relationships with both novice and experienced players, fostering a welcoming atmosphere for all guests.
- Ensured game integrity by strictly adhering to casino policies and procedures for dealing various table games.
- Collaborated with floor supervisors to address player concerns or questions promptly, ensuring seamless gameplay experiences.
- Handled high-pressure situations calmly during peak hours or large-scale events, ensuring smooth gameplay for all customers involved.
- Demonstrated flexibility in working across different game types as needed to accommodate fluctuating staffing levels or guest preferences.
Education
Associate of Arts Degrees - Human Resource Management
Success Training College
Nassau06.2008
Skills
- Mentoring and training
- Employee Development
- Problem-solving abilities
- Strong work ethic
- Professionalism
- Time management abilities
- Reliability
- POS systems operations
Timeline
Table Games Instructor
MGM National Harbor
11.2020 - 04.2022
Floor Supervisor
MGM National Harbor
11.2016 - Current
Casino Table Games Dealer
Maryland Live Casino
04.2013 - 11.2016
Associate of Arts Degrees - Human Resource Management
Success Training College
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