Michelle Cadogan
Summary
Experienced Supervisor skilled in enhancing healthcare operations and patient care outcomes. Expertise in conflict resolution, performance management, and customer relations. Proven ability to train staff on best practices and implement effective solutions for service delivery. Over 15 years of experience leading teams and fostering a positive work environment.
Overview
37
37
years of professional experience
Work History
Supervisor
Conifer Health Solutions LLC
Dallas, Texas
01.2013 - Current
- Supervised daily operations to ensure compliance with health care standards.
- Trained staff on best practices and company policies for patient care.
- Coordinated schedules and workflows, enhancing team efficiency and productivity.
- Resolved conflicts and addressed employee concerns promptly, fostering a positive work environment.
- Implemented process improvements, leading to better service delivery and increased patient satisfaction.
- Monitored performance metrics and provided feedback for continuous improvement.
- Facilitated communication between departments to streamline operations and patient services.
- Conducted regular training sessions to update staff on new procedures and regulations.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 20 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Collaborated with other departments to coordinate workflow processes between teams.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Tracked progress on projects and provided timely feedback to staff members.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Trained new employees on company policies and procedures.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Developed strategies to improve team performance and productivity.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Trained new employees on company policies, job duties, and performance expectations.
- Implemented new operational procedures, increasing efficiency.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Supervisor
Franciscan Health
Tacoma, Washington
07.1989 - 01.2013
- Supervised daily operations, ensuring adherence to health care standards and regulations.
- Trained staff on best practices and company policies for patient care to improve service quality.
- Resolved conflicts and addressed employee concerns in a timely manner.
- Implemented process improvements to enhance service delivery and patient satisfaction.
- Facilitated communication between departments to streamline operations and patient services.
- Monitored performance metrics and provided feedback for continuous improvement.
- Provided guidance and direction to subordinates, clarifying job duties and enhancing team performance.
- Directed and supervised team of 25 employees in daily operations.
- Supervised patient registration processes to ensure compliance with healthcare regulations.
- Managed scheduling and coordination of patient appointments effectively.
- Implemented new registration software to streamline workflows and improve efficiency.
- Resolved patient inquiries and issues promptly to enhance service quality.
- Oversaw daily operations of the Patient Registration department, ensuring efficient patient registration and scheduling processes.
- Conducted regular performance reviews with direct reports to provide feedback regarding job performance and areas for improvement.
- Participated in special projects or initiatives related to improving quality metrics or enhancing operational effectiveness of Patient Registration functions.
- Ensured timely processing of insurance authorizations from payers by verifying eligibility and benefits prior to services being rendered at time of visit.
- Trained new hires on hospital systems, including Epic EMR, as well as established policies and procedures related to patient registration activities.
- Identified opportunities for automation of manual processes within the Patient Registration department, resulting in increased operational efficiencies.
- Provided oversight for all aspects of patient registration including verification and collection of demographic information, insurance details and copays.
- Coached and mentored staff on customer service techniques, problem resolution skills, and data entry accuracy.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Certificate - Medical Terminology
Business Computer Training Institute
Tacoma, WA07-1989
GED -
Clover Park Technical College
Lakewood, WA06-1982
Skills
- Patient care
- Compliance management
- Workflow optimization
- Performance metrics
- Operational efficiency
- Process improvement
- Insurance verification
- Prior authorization processing
- Insurance claim validation
- Medical billing
- HIPAA compliance
- Patient confidentiality
- Patient registration
- EMR software
- Scheduling coordination
- Staff management
- Employee development
- Staff training
- Employee mentorship
- Performance management
- Team building
- Conflict resolution
- Effective communication
- Reporting documentation
- Microsoft Excel
- Microsoft office
- Analytical thinking
- Customer service
- Mentoring training
- Microsoft office
- Patient registration
Timeline
Supervisor
Conifer Health Solutions LLC
01.2013 - Current
Supervisor
Franciscan Health
07.1989 - 01.2013
Certificate - Medical Terminology
Business Computer Training Institute
GED -
Clover Park Technical College