Carla Puente
Merced,USA
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
Goodwill of San Joaquin
Merced, CA
10.2024 - 08.2025
- Worked directly with Store Manager in hiring and separation of employment.
- Trained all new employees in all store positions and did all onboarding paperwork.
- Processed incident reports for HR, Safety, WC, and Loss Prevention, closing reports, production reports, employee logs and all other necessary reports as necessary; generally, to be completed within one hour.
- Assisted in supervising all staff and store activities in an orderly and professional manner as to ensure maximum customer satisfaction and to provide maximum security and protection of donated merchandise.
- Fulfilled and supervised production functions such as: store opening and closing processes, tracking and documentation of production goals, auditing of employee work efforts, and other production areas.
- Served as a working manager by assisting to back-fill production and sales efforts when short staffed.
- Assisted in maximizing sales to customers and creating a pleasant atmosphere for all donors and customers.
- Addressed customer needs by immediately resolving conflict and inspiring long-term customer relationships.
- Served as a positive role model by providing training and maintaining the skills and safety of current staff.
- Assisted in overseeing banking functions related to the store including making bank deposits, maintaining and ordering store change funds, keeping legible and accurate paperwork on all monetary transactions.
- Gathered information for investigations into safety, workers compensation, and loss prevention incidents.
- Assisted in cash register functions and transactions including: sales, over rings, voids, correct pricing, inventory control and receipting to customers.
- Also, responsible for register cash fund including: deposits, drops, and store change funds.
- Ensured all acceptance policies and debit/credit card activities.
- Assisted in performing all necessary personnel functions as determined by company policies and procedures including record keeping, scheduling, payroll management.
Recreational Leader
Stanislaus County Police Activities League
Keyes, CA
10.2023 - 10.2024
- Planned and implement recreational activities such as arts, crafts and sports for children ranging from ages 6-17.
- Monitored all members to ensure all safety protocols are being followed.
- Ordered supplies and inspected all materials to determine they were in good condition and safely put away.
- Communicated with parents, members and supervisors when any issues arise.
- Led organized activities and gave guidance to all members.
Store Manager
Goodwill of Silicon Valley
Sunnyvale, CA
11.2018 - 09.2019
- Directly supervised employees while ensuring every day store operations were done in an efficient and timely manner.
- Ensured that the store met and exceeded daily production goals.
- Ensured all direct expenses were at or below budgeted amount.
- Scheduled personnel to meet store requirements while also staying within budgeted payroll allowance.
- Assisted customers and addressed all complaints and concerns in order to provide superior customer service.
Assistant Manager
Goodwill of Silicon Valley
Milpitas, CA
04.2018 - 11.2018
- Assisted in administrative and clerical details of store operations which included ordering supplies, handling mail and cash as directed by store procedures.
- Ensured store was opened and closed at scheduled times.
- Assisted in responsibilities to maximize production and sales from store operations while maintaining accurate records of store sales, production and donations, while controlling expenditures of supplies and utilities.
Department Manager
Walmart
Fremont, CA
02.2014 - 11.2017
- Implemented new staff training process, incentive program, and career advancement initiatives to identify, coach, and support high performers.
- Recruited and interviewed potential employees for available positions.
- Executed mark downs and mark ups according to company policy.
- Supervised and managed a sales staff of 10; communicated job expectations and provided direction, support and motivation.
- Activated cellphones according to customers wireless needs.
- Set all working displays and demos as instructed in all new floorplans in a timely matter.
- Rotated, stocked and picked all incoming merchandise from back room to maintain a well stocked department.
Education
Iron Circle- Univercity of San Diego
07.2025
Carrington College
01.2012
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Fluent in Spanish
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Conflict resolution
- Retail operations
- Employee scheduling
- Operations management
- Customer rapport
- Recruiting and interviewing
- Sales strategies
- Customer relationship management (CRM)
- Retail operations management
- Sales growth
- Policy enforcement
- Orientation and training
- Cost reduction
- Performance reviewing
- Cost control
- Project management
- Financial management
- Budgeting and finance
- Business administration
- Schedule oversight
- Google drive
- Promotional planning
- Professional and courteous
- Staff training
- Customer relationship management
- Work Planning and Prioritization
- Hiring and training
Certification
CPR and first aid
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Goodwill of San Joaquin
10.2024 - 08.2025
Recreational Leader
Stanislaus County Police Activities League
10.2023 - 10.2024
Store Manager
Goodwill of Silicon Valley
11.2018 - 09.2019
Assistant Manager
Goodwill of Silicon Valley
04.2018 - 11.2018
Department Manager
Walmart
02.2014 - 11.2017
Carrington College
Iron Circle- Univercity of San Diego