Carla Russi
West Covina,CA
Summary
Results-driven retail professional with expertise in operations and customer service. Managed sales floor merchandising and coached associates to enhance performance. Addressed customer concerns and collaborated with leadership to prioritize sales strategies. Skilled in inventory management and replenishment, ensuring compliance with merchandising standards.
Overview
6
6
years of post-secondary education
15
15
years of professional experience
Work History
Specialty/Pro Assistant Store Manager
Home Depot
Upland, California
06.2025 - Current
- Supported operations and customer service standards in Home Depot specialty department, enhancing overall customer experience.
- Addressed customer concerns promptly, returns, and service recovery situations.
- Partnered with store leadership to develop and implement sales plans and prioritize departmental strategies.
Merchandising Assistant Store Manager
Home Depot
San Bernardino, California
04.2024 - 06.2025
- Coordinated product displays and signage to match Home Depot planograms.
- Monitored inventory levels and scheduled replenishment for key store departments.
- Supported merchandising standards across sales floor using Home Depot store procedures.
Pro Supervisor
Home Depot
Pomona, California
01.2020 - 06.2022
- Coached associates on pro business, customer service, product knowledge, and store policies to enhance team effectiveness.
- Oversaw performance of PASAs during shifts to ensure quality service and ensure all pro customers' needs were being met to the fullest.
Pro Account Sales Representative
Home Depot
Baldwin Park, California
03.2012 - 01.2020
- Cultivated relationships with Home Depot Pro customers, addressing and anticipating account needs
- Developed tailored quotes and product recommendations for contractors and business clients, enhancing their purchasing decisions
- Managed customer orders through Home Depot sales systems and follow-up processes
- Coordinated with store teams to fulfill special orders and delivery requests
Education
Criminal Justice/Public Safety Dispatcher Certificate -
Golden West College
Huntington Beach, CA 01.2012 - 05.2012
Licensed Aesthetician -
Marinello Schools of Beauty
City of Industry, CA 04.2007 - 06.2008
Associate of Science - Business Administration And Management
Citrus College
Glendora, CA 08.1999 - 05.2004
Covina High School
Covina, CASkills
- Bilingual in Spanish (Read and Write)
- Type 50-55 (wpm) with typing certificate
- MS Word, Excel, PowerPoint, Outlook
- Ability to coordinate and manage numerous assignments to achieve objectives within time constraints
- Sales floor merchandising
- Inventory replenishment
- Inventory management
Timeline
Specialty/Pro Assistant Store Manager
Home Depot
06.2025 - Current
Merchandising Assistant Store Manager
Home Depot
04.2024 - 06.2025
Pro Supervisor
Home Depot
01.2020 - 06.2022
Pro Account Sales Representative
Home Depot
03.2012 - 01.2020
Criminal Justice/Public Safety Dispatcher Certificate -
Golden West College
01.2012 - 05.2012
Licensed Aesthetician -
Marinello Schools of Beauty
04.2007 - 06.2008
Associate of Science - Business Administration And Management
Citrus College
08.1999 - 05.2004
Covina High School