Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Benjamin Offin

Benjamin Offin

Bronx,NY

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience

Work History

Specialty/Pro Assistant Store Manager

The Home Depot Inc
04.2023 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.

Merchandising Manager

The Home Depot Inc
09.2016 - 04.2023
  • Increased sales by developing and implementing successful merchandising strategies.
  • Boosted customer satisfaction by analyzing customer data and optimizing product placement.
  • Collaborated with vendors to negotiate favorable contracts for product procurement, reducing costs.
  • Managed inventory levels effectively to minimize stock shortages and overstocks.
  • Trained and supervised merchandising team members in best practices, improving overall performance.
  • Conducted regular competitor analysis to stay ahead of industry trends and maintain market leadership.
  • Optimized store layouts for maximum efficiency, enhancing the shopping experience for customers.
  • Improved gross margin by carefully selecting high-quality merchandise at competitive prices from reputable suppliers.
  • Established a culture of excellence within the merchandising team through coaching, mentoring, and goal setting.
  • Optimized store displays and appearance via strategic merchandising.
  • Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Developed and implemented successful strategies to increase sales and profits.

Merchandising Supervisor

The Home Depot Inc
10.2015 - 08.2016
  • Evaluated merchandise mix based on consumer preferences, adjusting assortments accordingly to drive sales growth.
  • Ensured adherence to established safety guidelines, maintaining a safe working environment for team members.
  • Coordinated seasonal resets for timely execution of marketing campaigns, maximizing promotional effectiveness during peak selling periods.
  • Led the implementation of visual merchandising concepts, resulting in increased customer engagement and sales growth.
  • Collaborated closely with store managers to ensure consistency in merchandising standards across all locations.
  • Trained and mentored junior staff members, fostering a collaborative work environment focused on team success.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.

Education

Certificate - Retail Management

HDU, Atlanta GA
01.2017

Primary Education

Cape Coast University , Ghana
06.2008

Diploma - Basic Education

A T C, Ghana
06.2003

Skills

  • Problem-Solving
  • Customer Service
  • Customer experience
  • Customer Service and Engagement
  • Team Building and Leadership
  • Store Opening and Closing
  • Attention to Detail
  • Team Management
  • Mentoring and Coaching
  • Relationship building and management
  • Issue Resolution
  • Consultative Sales

Accomplishments

Won several awards through hard work and commitment to excellence. Temporary held general manager position at the absence of the general manager.

Timeline

Specialty/Pro Assistant Store Manager - The Home Depot Inc
04.2023 - Current
Merchandising Manager - The Home Depot Inc
09.2016 - 04.2023
Merchandising Supervisor - The Home Depot Inc
10.2015 - 08.2016
HDU - Certificate , Retail Management
Cape Coast University - , Primary Education
A T C - Diploma , Basic Education

Similar Profiles

CREATE PROFILE
Benjamin Offin