Lauren Rostkowski

Directed sales specialists in achieving hourly sales targets through ongoing coaching and development.

Enhanced pipeline throughout store, contributing to long-term sales growth.

Forged strong credit relationships with customers, driving loyalty and larger transactions.

Engaged with Pro Customers to reveal and fulfill specific business needs.

Oversaw opening and closing of store operations for optimal functionality.

Regulated inventory levels, ordering products as needed to maintain stock.

Tracked shrinkage within departments to minimize losses.

Secured a clean and safe environment for customers and staff via training and daily oversight.

• Coordinated promotional events, driving store traffic and elevating brand visibility in the community.
• Analyzed sales trends to identify opportunities for improvement and developed action plans accordingly.
• Managed scheduling and workforce allocation, ensuring optimal coverage during peak hours for efficiency.
• Provided exceptional customer service while managing difficult situations professionally to maintain overall satisfaction levels among clientele.

• Maintained attractive, well-organized displays.
• Trained employees to capitalize on all sales and service opportunities with proactive approaches.
• Responsible for maintaining effective target inventory for contractors and home owners.
• Maintain control over returns to help maximize sales.
• Clarify needs of customers and identify solutions to resolve issues.
• Conduct daily safety walks.

• Managed all phases of store operations including meeting sales budget.
• Provided strong customer service, increasing customer loyalty and ensuring high rates of repeat customers.
• Planned and implemented all seasonal floor sets to ensure they met company standards and deadlines.
• Trained team members in successful strategies to meet operational targets.
• Reviewed key performance metrics with staff to drive store service and profitability.
• Coordinated colleagues weekly schedules.
• Recruited, hired, and trained a quality core staff. Provided coaching and performance reviews as well as promotion recommendations.
• Prioritizing and allocating tasks throughout the day to keep the business running smoothly and employees focused.
• Maintained inventory levels and made sure inventory control needs are consistently met by improving and developing on processes and procedures.

• Maintained visually appealing and effective displays for entire store.
• Balanced the needs of multiple customers simultaneously in a fast paced retail environment while using a hands on approach.
• Demonstrated leadership and provided assistance to management on training new team members.
• Opening and closing procedures including balancing monies and reconciling paperwork.
• Scanning in vendors and matching up invoices to insure accuracy.
• Executing daily operations of the business to keep the store clean, well stocked and organized.

• Maintained high standards of customer service in a high volume high paced operation. Resolved any customer complaints when they arose.
• Ensured employees adhered to policies following procedures for safe food preparation, assembly and presentation.
• Estimated food consumption based off sales. Placed supply orders.
• Looked after the store maintenance and cleanliness of store.
• Processed employee payroll. Minimized operational costs of the store.
• Built a strong team of employees by onboarding qualified candidates to retain quality talent.