Summary
Work History
Education
Skills
Timeline
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Carla Soto-Miller

Winter Park,Florida

Summary

Dynamic hospitality professional with strong serving experience across restaurants, hotels, and nightlife environments. Skilled in customer service, guest engagement, POS systems, cash handling, and knowledgeable in bartending and beverage service. Recognized for performing efficiently in high-volume settings while maintaining strong service standards, food safety awareness, and personalized guest experiences. Bilingual in English and Spanish, with a strong work ethic and ability to adapt quickly to different service environments.

Work History

Server

Upscale Entertainment & Dining Venue
Casselberry, FL
2026 - 2026
  • Delivered attentive cocktail and table service in a fast-paced upscale environment
  • Served premium beverages and bottle service while maintaining strong guest experience
  • Managed multiple tables and high-value transactions efficiently
  • Built guest rapport while maintaining polished service standards
  • Upsold premium beverage selections and specialty services
  • Delivered exceptional customer service in high-pressure dining environment.
  • Assisted in menu recommendations, enhancing guest dining experiences.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Maintained cleanliness and organization of dining area for optimal guest enjoyment.

Server

La Concha Resort
San Juan, PR
2019 - 2025
  • Delivered attentive customer service in hotel lobby, pool, beach, and dining areas
  • Assisted guests with food and beverage service in high-volume hospitality settings
  • Maintained guest satisfaction through timely follow-up and service accuracy
  • Processed payments and handled POS transactions
  • Served alcoholic and non-alcoholic beverages responsibly
  • Managed multiple tables efficiently during peak service hours, ensuring satisfaction.
  • Trained new staff on restaurant policies and best practices for service excellence.
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Server

Sheraton Convetion Center
2018 - 2021
  • Provided table service in the hotel lobby dining area, including sushi section and main bar service
  • Assisted guests with food and beverage selections while maintaining attentive service
  • Served cocktails, alcoholic beverages, and menu items in a fast-paced hotel environment
  • Managed multiple tables while ensuring order accuracy and guest satisfaction
  • Coordinated with bar and kitchen staff to maintain smooth service flow
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.

Server

Tantalo
San Juan, PR
2017 - 2019
  • Provided attentive table service in a fast-paced brunch restaurant environment
  • Assisted guests with menu selections, specials, and beverage options
  • Managed multiple tables while maintaining service quality and timing
  • Processed orders accurately and handled POS transactions
  • Ensured a welcoming dining experience and guest satisfaction during peak hours

Restaurant Manager

Piola Restaurant
San Juan, PR
2016 - 2019
  • Developed staff schedules to maintain optimal coverage during peak hours.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Trained and mentored staff on best practices in food safety and customer engagement.
  • Directed daily operations to ensure efficient service and customer satisfaction.
  • Managed front-of-house operations while supporting table service
  • Served food, cocktails, and beverages in a fast-paced restaurant environment
  • Handled cash register, reports, and shift coordination

Server

Fahrenheit Restaurant
San Juan, PR
2016 - 2016
  • Delivered exceptional customer service in high-pressure dining environment.
  • Assisted in menu recommendations, enhancing guest dining experiences.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Maintained cleanliness and organization of dining area for optimal guest enjoyment.
  • Processed orders accurately using POS system, minimizing errors.
  • Managed multiple tables efficiently during peak service hours, ensuring satisfaction.
  • Resolved guest complaints promptly, fostering positive relationships and repeat business.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.

Education

Bachelor of Arts - Languages

University of Puerto Rico
Rio Piedras Campus
06.2022

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Food safety practices

  • Bilingual (Spanish and English; Portuguese knowledge)
  • Time management
  • POS register operation
  • Teamwork and collaboration
  • Flexible and adaptable
  • Excellent communication

Timeline

Server

Upscale Entertainment & Dining Venue
2026 - 2026

Server

La Concha Resort
2019 - 2025

Server

Sheraton Convetion Center
2018 - 2021

Server

Tantalo
2017 - 2019

Restaurant Manager

Piola Restaurant
2016 - 2019

Server

Fahrenheit Restaurant
2016 - 2016

Bachelor of Arts - Languages

University of Puerto Rico

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Carla Soto-Miller