Carla Staples
Claymont
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
Fairfield Inn & Suites by Marriott
Easton, MD
07.2025 - Current
- Lead all aspects of hotel operations including Front Office, Housekeeping, Engineering, and Sales for a high-performing Marriott select-service property.
- Drive revenue growth through active participation in revenue management strategy calls and local market engagement.
- Implemented updated deep-cleaning, preventive maintenance, and guest experience programs, resulting in higher GSS and cleanliness scores.
- Manage budgeting, forecasting, and cost control measures to achieve consistent GOP and labor efficiency goals.
- Cultivate a culture of accountability and empowerment among department leaders, ensuring adherence to brand standards and property goals.
- Strengthen community and corporate partnerships, leading to increased group bookings and repeat business.
- Oversee facilities management and vendor coordination, applying principles of residential and condominium operations to ensure safety, compliance, and asset preservation.
Assistant General Manager (Dual Brand)
Hilton Garden Inn / Homewood Suites – Dual-Brand Property
Baltimore, MD
02.2025 - 07.2025
- Supported the General Manager in overseeing operations of 348 rooms across two Hilton brands, ensuring exceptional guest satisfaction and brand compliance.
- Supervised daily front office, housekeeping, and F&B operations to maintain efficiency and consistency.
- Assisted with forecasting, budget management, and payroll control to ensure profitability.
- Collaborated with Revenue and E-Commerce teams to maximize online visibility, ADR, and occupancy.
- Trained and coached department managers, promoting leadership development and operational excellence.
- Participated in revenue and strategy meetings, contributing to sustained market share growth.
Assistant General Manager
Homewood Suites by Hilton Hotels
Philadelphia, PA
01.2023 - 02.2025
- Directed operations for a 120-room property, managing staffing, training, and departmental performance.
- Supported GM with P&L management, forecasting, and payroll oversight.
- Collaborated with department heads to implement cost-saving strategies and enhance operational efficiency.
- Analyzed guest feedback data to identify areas for improvement in service delivery and facility upkeep.
- Managed inventory control processes, ensuring adequate supply levels while minimizing waste and costs.
Operations Manager
Fairfield Inn by Marriott
Broomall, PA
06.2023 - 10.2023
- Oversaw day-to-day operations ensuring Marriott brand consistency and guest satisfaction.
- Assisted in revenue management discussions to optimize room profitability.
Premium Auditor
Markel Insurance Company
Richmond, VA
01.2021 - 01.2023
- Conducted comprehensive financial and operational audits ensuring compliance and data accuracy.
- Partnered with underwriting to assess risk and refine policy recommendations.
Premium Auditor
Travelers Insurance Company
Durham, NC
09.2017 - 02.2020
- Performed detailed financial audits on commercial accounts, verifying payroll, revenue, and classification accuracy.
- Prepared and submitted audit summaries with recommendations for underwriting and compliance.
- Developed strong client relationships through clear communication and professional presentation of findings, reducing disputes and increasing client satisfaction.
Premium Auditor
The Hartford Insurance Group
Hartford, CT
08.2014 - 08.2017
- Completed high-volume commercial audits, consistently exceeding accuracy and productivity benchmarks.
Education
Some College Coursework - Accounting & Finance
Wilmington University
New Castle, DESkills
- Hotel Property Operations
- Budgeting, Forecasting & Financial Analysis
- Team Development & Performance Coaching
- Vendor & Contract Negotiation
- Preventive Maintenance & Facility Management
- Owner Relations & Communication
- Revenue & Market Share Growth
- Brand Standards & Regulatory Compliance
- Process Improvement & Cost Control
- Strategic Sales & Market Positioning
- Proficient in FOSSE, PEP, OnQ, and Microsoft Office products
- Leadership and team building
Certification
- Certified Notary Public – State of Delaware
- Maryland Certified Pool Operator
- ServSafe Manager Certification
- APA 91 – Completed
Timeline
General Manager
Fairfield Inn & Suites by Marriott
07.2025 - Current
Assistant General Manager (Dual Brand)
Hilton Garden Inn / Homewood Suites – Dual-Brand Property
02.2025 - 07.2025
Operations Manager
Fairfield Inn by Marriott
06.2023 - 10.2023
Assistant General Manager
Homewood Suites by Hilton Hotels
01.2023 - 02.2025
Premium Auditor
Markel Insurance Company
01.2021 - 01.2023
Premium Auditor
Travelers Insurance Company
09.2017 - 02.2020
Premium Auditor
The Hartford Insurance Group
08.2014 - 08.2017
Some College Coursework - Accounting & Finance
Wilmington University