Carla Stockman
Mount Pleasant,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Salon Owner/Operator
Showoffs Hairstyle Center
11.2000 - Current
- Increased customer retention through exceptional service and consistent follow-up communication.
- Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
- Assisted in recruiting, hiring and training of team members.
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Provided professional services and support in a dynamic work environment.
Education
Yes - Cosmetology
11.2000
1997-1999
Diploma -
05.1997
Skills
- Customer Service Management
- Customer Service
- Upselling Services
- Customer Retention
- Client Account Management
- Sales Tracking
- Product Promotion
- Business Management
- Appointment Scheduling
- Decision-Making
- Cosmetology
- Inventory Control
- Salon Marketing
- Scheduling
- Skin care knowledge
Timeline
Salon Owner/Operator - Showoffs Hairstyle Center
11.2000 - Current
Pittsburgh Beauty Academy - Yes, Cosmetology
University of Pittsburgh- Greensburg - ,
Connellsville Area Senior High School - Diploma,