Summary
Overview
Work History
Education
Skills
Timeline
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Carla Thomas Stephen

Newark,New Jersey

Summary

Skilled Appeals Examiner at NJDOL, proficient in adjudicating complex claims and delivering impartial decisions. Demonstrates strong analytical abilities and exceptional communication skills, ensuring effective customer service and adherence to legal standards. Achieved a significant improvement in the timely issuance of written rulings, showcasing a commitment to efficiency and detail-oriented work.

Overview

23
23
years of professional experience

Work History

Appeals Examiner 1 Provisional Appointment

NJDOL
Newark, NJ
09.2023 - Current
  • Adjudicates unemployment and temporary disability benefits claims under appeal.
  • Conducts impartial appeal hearings to determine eligibility for unemployment and temporary disability benefits claims, based on testimony and evidence adduced at the hearings, in accordance with applicable laws, rules, regulations, policies, and procedures.
  • Compose written decisions in a timely manner, in accordance with established guidelines.

Appeals Examiner 1 Provisional Appointment

NJDOL
Newark, NJ
10.2017 - 02.2020
  • Adjudicated unemployment and temporary disability benefits claims under appeal.
  • Conducted impartial appeal hearings to determine eligibility for unemployment and temporary disability benefits claims, based on testimony and evidence adduced at the hearings, in accordance with applicable laws, rules, regulations, policies, and procedures.
  • Composed written decisions in a timely manner, in accordance with established guidelines.

Appeals Examiner 2

NJDOL
Newark, New Jersey
01.2010 - 10.2017
  • Adjudicated unemployment and temporary disability benefits claims under appeal.
  • Conducted impartial appeal hearings to determine eligibility for unemployment and temporary disability benefits claims, based on testimony and evidence adduced at the hearings, in accordance with applicable laws, rules, regulations, policies, and procedures.
  • Notify interested parties of their appeal rights regarding adverse decisions.
  • Responds to and initiates inquiries from claimants, attorneys, employers, and representatives, requesting information regarding their appeal.
  • Composed written decisions in a timely manner, in accordance with established guidelines.
  • Provided effective customer service to all interested parties.
  • Answer claimants' and/or employers' questions about unemployment benefits and claim procedures.

Claims Examiner

NJDOL
Newark, New Jersey
08.2002 - 01.2010
  • Obtained and reviewed non-monetary determinations to determine eligibility based on New Jersey unemployment laws.
  • Conducted fact-finding interviews with the claimants and the employers to resolve unemployment and temporary disability benefit claims.
  • Provided continuing customer service to the public.
  • Initiated authorization of benefits payments.

Education

Master Of Science (M.A.S.) - Administrative Science

Fairleigh Dickinson University
Teaneck, New Jersey
05.2009

Bachelor Of Science (B.S.) - Business Studies

Buffalo State University
Buffalo, New York
05.1992

Skills

  • Strong analytical and decision-making skills
  • Claims handling
  • Attention to detail
  • Excellent communication abilities
  • Legal knowledge relevant to the area of appeals handled
  • Compose impartial decisions based on evidence
  • Strong writing skills to clearly articulate reasoning in written rulings

Timeline

Appeals Examiner 1 Provisional Appointment

NJDOL
09.2023 - Current

Appeals Examiner 1 Provisional Appointment

NJDOL
10.2017 - 02.2020

Appeals Examiner 2

NJDOL
01.2010 - 10.2017

Claims Examiner

NJDOL
08.2002 - 01.2010

Master Of Science (M.A.S.) - Administrative Science

Fairleigh Dickinson University

Bachelor Of Science (B.S.) - Business Studies

Buffalo State University

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Carla Thomas Stephen