Carla Verdugo
Southern Utilities Company
Tyler,TX
12
years of professional experience
Dedicated office manager with a strong focus on customer service, employee supervision, and document management. Proven ability to enhance onboarding processes and resolve customer complaints effectively.
Results-driven Office Manager with strong expertise in customer service, document management, and employee training. Proven track record in enhancing onboarding experiences and resolving utility claims efficiently.
Work History
Office Manager
7 Years 3 Months- Oversaw invoice management and payables to maintain financial accuracy and vendor relationships.
- Oversaw collection and verification of new hire paperwork for employees, enhancing the onboarding experience and ensuring accuracy.
- Executed e-verify verification processes to ensure compliance with employment eligibility regulations.
- Assessed and computed service connection fees to ensure transparent billing for new service installations.
- Verified and updated customer account information to ensure accuracy and compliance with service initiation protocols.
- Provided comprehensive assistance to customers via phone and in-person, ensuring resolution of complaints and clarification of concerns.
- Executed thorough inspections to ensure inspectors and testers possess necessary credentials for account documentation requirements.
- Coordinated the collection and submission of essential information regarding work-related injuries to insurance, advocating for employee claims.
- Resolved utility claims effectively by coordinating communication regarding 811 and Texas damage reports. Achieved timely resolutions of damage claims through strategic collaboration with utility companies. Secured accurate reporting of damage incidents by leading communications with relevant utilities.
- Regularly revised employee contact list in response to new hires and promotions to facilitate effective communication.
- Achieved accurate service reports that highlighted expenses for illegal tampering and connections, enhancing compliance awareness. Delivered detailed service reports that clarified expenses related to unauthorized modifications, improving operational transparency. Produced effective service reports that documented expenses for illegal connections, facilitating better decision-making.
- Coordinated supply orders to ensure timely availability of materials for office staff and field units.
- Ensured accurate completion of meter test forms for timely dispatch with results.
- Ensured legal documents were notarized and dispatched to support executive operations.
Customer Service Cashier
4 Years 2 Months- Managed cash registers, balancing daily sales and cash flow effectively.
- Trained new staff on operational procedures and customer service best practices.
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Conducted regular audits of cash handling procedures to ensure compliance and security measures.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Education
High School Diploma
Skills
Customer service
Office management
Organizational skills
Office administration
Document management
Payroll and budgeting
Inventory control
Employee supervision
Employee training
Notary Public
Bilingual (Spanish)
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Southern Utilities Company
04.2019 - CurrentRead More
Customer Service Cashier
Athens Iron and Metal
01.2015 - 03.2019Read More
Athens High School
High School Diploma
Read More