Carla Zelaya
Temple City,CA
Summary
Proven professional with extensive experience as a Cashier at McDonald's, excelling in customer service excellence and cash handling. Demonstrated ability to enhance customer satisfaction and loyalty, achieving positive feedback through exceptional service and reliability. Adapted swiftly to new POS technologies, ensuring operational efficiency and accuracy in all transactions.
Overview
1
1
year of professional experience
Work History
Cashier
McDonald's
08.2023 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School Diploma -
Temple City Highschool
Temple City, CA05.2025
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Money Handling
- Reliability and punctuality
- Customer Relations
- Cash Register Operation
- Written and verbal communication
- Order Taking
- Professionalism and Courtesy
- Basic Math Competence
- Payment Processing
Languages
Spanish
Native or Bilingual
Timeline
Cashier
McDonald's
08.2023 - 06.2024
High School Diploma -
Temple City Highschool
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