Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessAnalyst
Carla Janeth Flores Hernandez

Carla Janeth Flores Hernandez

Laveen,AZ

Summary

Proven professional with a track record of enhancing customer satisfaction and streamlining operations at Banco Azteca. Expert in transaction processing and cash counting, coupled with exceptional problem-solving abilities and customer relationship development. Increased client retention through outstanding service and efficiency. Fluent in two languages, embodying professionalism and empathy in high-pressure environments.

Overview

11
11
years of professional experience

Work History

Company Teller

PepsiCo
05.2024 - 11.2024
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Processed customer transactions promptly, minimizing wait times.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

Dental Lab Technician

Smylab
01.2024 - 05.2024
  • Established strong communication channels with team members and clients, enhancing collaboration efforts.
  • Participated in continuing education courses to stay current with industry trends.
  • Built and shaped artificial gums to achieve snug, comfortable fit in patient's mouth.
  • Loaded newly constructed teeth into porcelain furnaces to bake porcelain onto metal framework.
  • Contributed to cost reduction initiatives by evaluating material usage patterns.
  • Assisted functionality of completed models with help of apparatus mimicking human bite and adjusted devices to enhance performance.
  • Increased lab efficiency with streamlined processes for molding and casting procedures.
  • Read prescriptions and specifications and examined models and impressions in order to determine design of dental products to be constructed.
  • Completed extensive wear tests to assess designs for long-term durability.
  • Meticulously inspected final products to ensure adherence to quality standards and dentist specifications.
  • Fabricated custom dental appliances such as crowns, bridges, dentures, and implants with precision craftsmanship.
  • Improved workflow efficiency by regularly maintaining lab equipment.
  • Collaborated with dentists to create accurate and customized dental restorations for patients.
  • Constructed artificial metal and porcelain teeth with attractive finishes and durable frameworks.

Bank Teller

Banco Azteca
02.2019 - 08.2022
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Processed customer transactions promptly, minimizing wait times.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
  • Counted and packaged currency and coins.

Pharmacy Technician

Farmacia GI
06.2013 - 03.2019
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.

Education

High School Diploma -

Universidad De Guadalajara
Guadalajara, Jalisco
08.2012

Skills

  • Patience and empathy
  • Listening and comprehension
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Decision-making
  • Team collaboration
  • Confidentiality awareness
  • Customer relationship development
  • Professionalism and courtesy
  • Stress tolerance
  • Conflict resolution
  • Cash counting
  • Transaction processing
  • Approachable
  • Bilingual

Languages

Spanish
Native or Bilingual

Timeline

Company Teller

PepsiCo
05.2024 - 11.2024

Dental Lab Technician

Smylab
01.2024 - 05.2024

Bank Teller

Banco Azteca
02.2019 - 08.2022

Pharmacy Technician

Farmacia GI
06.2013 - 03.2019

High School Diploma -

Universidad De Guadalajara

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Carla Janeth Flores Hernandez