Mike Kater
Haverhill,United States
Summary
Dynamic professional. Demonstrated ability to install, maintain, and repair HVAC systems with focus on quality and efficiency. Proven track record of diagnosing and resolving technical issues to enhance system performance. Applied critical thinking and problem-solving skills to ensure optimal operation and customer satisfaction. Committed to staying updated with industry advancements to deliver innovative solutions and exceptional service.
Overview
22
22
years of professional experience
Work History
Presell Account Representative
PepsiCo
05.2008 - 01.2025
- Managed 100+ client accounts, ensuring high levels of satisfaction and retention.
- Developed strategic relationships with key stakeholders to enhance service delivery.
- Analyzed customer feedback to identify improvement opportunities in product offerings.
- Coordinated cross-functional teams to implement effective marketing campaigns.
- Developed 25+ presentations of product offerings tailored specifically to individual client needs, driving interest in our services furthering the closing process effectively.
Sergeant
Massachusetts Army National Guard
12.2008 - 02.2016
- Led 50+ convoy operations ensuring safe and efficient transportation of team, equipment and cargo.
- Supervised team to effectively coordinate routes, schedules, and maintenance checks for vehicles.
- Oversaw loading, unloading and security of cargo ensuring damage and loss free transport.
- Collaborated with intelligence teams allowing for critical adjustments to be made, minimizing risk to personnel and cargo.
- Conducted safety protocol trainings, ensuring team was well-prepared to respond to security threats.
Warehouse Selector
Shaw’s Distribution Center
10.2002 - 04.2008
- Operated pallet jacks and forklifts to efficiently move products within warehouse environment.
- Selected and organized merchandise for distribution according to inventory management protocols.
- Collaborated with team members to streamline picking processes, improving overall workflow efficiency.
- Trained new staff on safety procedures and operational best practices in warehouse setting.
Education
High School Diploma -
New England Tractor Trailer School
North Andover, MA12.2025
High School -
Methuen High School
Methuen, MA06.2002
Skills
- Effective relationship management
- Creating tailored solutions
- Clear communication skills
- Cross-functional team collaboration
- Strategic foresight
- Leadership experience
Timeline
Sergeant
Massachusetts Army National Guard
12.2008 - 02.2016
Presell Account Representative
PepsiCo
05.2008 - 01.2025
Warehouse Selector
Shaw’s Distribution Center
10.2002 - 04.2008
High School Diploma -
New England Tractor Trailer School
High School -
Methuen High School
Accomplishments
US Army Commendation Medal, US Army Good Conduct Medal, Operation Iraqi Freedom, Global War on Terrorism