Carland Strickland
Hampton,VA
Summary
Housekeeper Manager with extensive experience in overseeing household operations and leading cleaning teams. Proven ability to uphold cleanliness standards, create effective cleaning schedules, and resolve customer issues promptly. Demonstrated leadership skills and a commitment to fostering a clean, healthy environment, resulting in enhanced operational efficiency and increased guest satisfaction. Highly-qualified Housekeeping Supervisor offering 25 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
28
28
years of professional experience
Work History
Housekeeper Manager
Christopher Newport University
Newport News, Virginia
01.2016 - Current
- Supervised daily housekeeping operations across campus facilities.
- Trained staff on cleaning techniques and safety protocols.
- Coordinated inventory management of cleaning supplies and equipment.
- Scheduled and assigned tasks to housekeeping team members effectively.
- Maintained communication with university departments regarding facility needs.
- Reviewed monthly financial reports related to housekeeping expenses to ensure budget goals were being met.
- Performed periodic deep cleans in guest rooms as well as common areas throughout the facility.
- Developed training materials for new hires, ensuring they were properly trained on their duties and responsibilities.
- Resolved complaints from guests related to housekeeping services in a timely manner.
- Monitored and evaluated performance of housekeeping staff, providing feedback and guidance as needed.
- Tracked employee attendance records and timecards for payroll purposes.
- Created weekly schedules for housekeeping staff based on occupancy levels and special requests from guests.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Established a hands-on, proactive management style to facilitate improvements to workflow. I will always help the team clean.
Lead Night Custodian
Hampton City Schools
Hampton, VA
05.2011 - 01.2016
- Performed daily custodial duties, including sweeping, mopping, dusting, and waxing floors; cleaning windows; emptying garbage cans; and restocking supplies.
- Trained new employees in proper use of cleaning products, equipment operation, safety procedures, and customer service protocols.
- Supervised a team of custodians to ensure tasks were completed according to safety regulations and quality standards.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Assisted with event setup, teardown as necessary; moved furniture, equipment as requested by customers.
- Waxed, treated and polished flooring and high-traffic surfaces to support longevity.
- Ensured compliance with all applicable health and safety regulations related to the use of hazardous chemicals or other materials used in the course of custodial duties.
- Supervised daily cleaning operations to maintain facility cleanliness and safety.
Area Supervisor
Hampton University
Hampton, Virginia
08.1997 - 04.2010
- Supervised daily operations of multiple campus facilities to ensure efficient service delivery.
- Conducted inspections of facilities to ensure cleanliness and adherence to standards.
- Performed daily inspections of equipment to identify potential maintenance issues before they occurred.
- Created and implemented daily work schedules to ensure that all tasks were completed in an efficient manner.
- Developed and maintained a positive working environment for all staff members.
Education
High School Diploma -
Bluestone High School
Skipwith, VA06-1978
Some College (No Degree) -
Commwealth Collage
Hampton, VASkills
- Staff training
- Inventory management
- Performance evaluation
- Budget oversight
- Cleaning protocols
- Health compliance
- Strong leadership
- Time management
- Motivation techniques
- Cleaning practices
- Chemical handling
- Problem solving
- Workload prioritization
Timeline
Housekeeper Manager
Christopher Newport University
01.2016 - Current
Lead Night Custodian
Hampton City Schools
05.2011 - 01.2016
Area Supervisor
Hampton University
08.1997 - 04.2010
High School Diploma -
Bluestone High School
Some College (No Degree) -
Commwealth Collage