Carla Ramirez

• Greeted customers and provided excellent customer service.
• Made friendly conversation with customers to provide enjoyable bar experience.
• Assisted with customer requests and answered questions to improve satisfaction.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
• Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
• Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
• Remained calm and poised during busy periods, promoting great customer service to guests.

• Adhered to state regulations regarding serving alcohol responsibly.
• Upsold customers from shelf to premium brands to help boost sales.
• Assisted in setting up the bar for service shift.
• Greeted customers and provided excellent customer service.
• Prepared alcoholic and non-alcoholic beverages according to recipe standards.
• Collected and organized daily till totals and tips.
• Effectively multitasked within fast-paced environment.
• Organized storeroom inventory of supplies such as cups, napkins, straws.
• Performed opening and closing duties including restocking supplies.
• Welcomed and thanked guests to demonstrate appreciation for patronage.

• Job sites include: AT&T Stadium, Q2 Stadium, Dell Diamond and Texas Motor Speedway.
• Greeted guests upon arrival at events.
• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
• Checked identification of guests to verify age requirements for alcohol purchase.
• Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
• Recommended drinks to patrons based on preference, pairings and special promotions.
• Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
• Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
• Upsold customers from shelf to premium brands to help boost sales.
• Displayed and retained extensive knowledge of liquors, wines and entrees.
• Trained new bartenders on drink preparation and upselling techniques.

• Job sites include The AT&T Conference Center and The Austin Convention Center.
• Delivered excellent customer service to satisfy clients' needs and expectations.
• Consistently followed state guidelines for responsible alcohol service.
• Delivered customized drink suggestions according to customer taste and liking.
• Maintained cleanliness and hygiene standards for bar area, glassware, utensils, and equipment.
• Assisted with the bar setup during service shift.
• Ensured availability of stocked ice bins and coolers as per demand during shift.
• Efficiently resolved customer issues in a professional manner.
• Managed cash drawer at shift end, guaranteeing accurate financial transactions.
• Fostered positive working relationships with staff members through clear and efficient communication methods.
• Verified age of customers before serving alcoholic beverages.
• Prepared cocktails according to bar recipes and served wine, draft beer, and bottled beer.

• Checked identification of guests to verify age requirements for alcohol purchase.
• Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
• Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
• Prepared cocktails from bar recipes and served wine, draft and bottled beer.
• Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
• Kept track of bar tabs and transferred open tabs to dining area for wait staff.
• Upsold customers from shelf to premium brands to help boost sales.

• Provided exceptional service to high volume of daily customers.
• Operated POS terminals to input orders, split bills and calculate totals.
• Greeted customers, answered questions and recommended specials to increase profits.
• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Served food and beverages to patrons and immediately remedied issues with orders.
• Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
• Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.

• Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
• Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
• Created positive guest experience by listening to guest needs and recommending options to meet requests.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
• Leveraged proper serving etiquette to promote inviting dining atmosphere.
• Provided exceptional service to extremely high volume of daily customers.
• Calculated charges, issued table checks and collected payments from customers.
• Cleared dishes from tables during and after meal service to maintain clean dining area.
• Directed and assisted in general dining room cleaning and sanitation.
• Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
• Trained and acclimated new servers to restaurant's culture and operations.

Checked identification to verify minimum age requirements for consumption of alcoholic beverages.

• Assessed patrons' needs to always provide friendly, proactive service.
• Took drink orders from tables and bar area and relayed to bartenders.
• Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
• Created rapport with new and returning patrons to foster guest satisfaction.
• Maintained tidiness and organization throughout bar area.
• Provided exceptional service to high volume of daily customers.
• Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
• Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
• Calculated charges, issued table checks and collected payments from customers.
• Completed opening and closing checklists to facilitate smooth restaurant operations.

• Organized event facility, food and beverage selections and audio-visual arrangements.
• Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Motivated and encouraged team members to communicate more openly and constructively with each other.
• Measured and mixed house ingredients to prepare both custom and menu drink orders.
• Monitored bar inventory and promptly restocked low items before depletion.
• Arranged bottles and glasses behind bar to make attractive displays.
• Neatly sliced and pitted fruit for garnishing drinks.
• Maintained safety and sanitation standards with firm enforcement amongst bar staff.
• Juggled multiple projects and tasks to ensure high quality and timely delivery.
• Demonstrated self-reliance by meeting and exceeding workflow needs.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Exceeded customer satisfaction by finding creative solutions to problems.