LALA RAMIREZ

• Self-motivated, with a strong sense of personal responsibility.
• Resolved problems, improved operations and provided exceptional service.
• Passionate about learning and committed to continual improvement.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Served high customer volumes during special events, nights, and weekends.
• Kept bar presentable and well-stocked to meet customer needs.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

• Job sites include Texas Motor Speedway, HEB Center, Rangers Stadium and AT&T Stadium
• Checked identification of guests to verify age requirements for alcohol purchase.
• Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
• Recommended food and drinks to patrons based on preference, pairings and special promotions.
• Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
• Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
• Upsold customers from shelf to premium brands to help boost sales.
• Displayed and retained extensive knowledge of liquors, wines and entrees.
• Trained new bartenders on drink preparation and upselling techniques.

• Checked identification of guests to verify age requirements for alcohol purchase.
• Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
• Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
• Prepared cocktails from bar recipes and served wine, draft and bottled beer.
• Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
• Kept track of bar tabs and transferred open tabs to dining area for wait staff.
• Upsold customers from shelf to premium brands to help boost sales.

Checked identification to verify minimum age requirements for consumption of alcoholic beverages.

• Assessed patrons' needs to always provide friendly, proactive service.
• Took drink orders from tables and bar area and relayed to bartenders.
• Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
• Created rapport with new and returning patrons to foster guest satisfaction.
• Maintained tidiness and organization throughout bar area.
• Provided exceptional service to high volume of daily customers.
• Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
• Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
• Calculated charges, issued table checks and collected payments from customers.
• Completed opening and closing checklists to facilitate smooth restaurant operations.

• Organized event facility, food and beverage selections and audio-visual arrangements.
• Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Motivated and encouraged team members to communicate more openly and constructively with each other.
• Measured and mixed house ingredients to prepare both custom and menu drink orders.
• Monitored bar inventory and promptly restocked low items before depletion.
• Arranged bottles and glasses behind bar to make attractive displays.
• Neatly sliced and pitted fruit for garnishing drinks.
• Maintained safety and sanitation standards with firm enforcement amongst bar staff.
• Juggled multiple projects and tasks to ensure high quality and timely delivery.
• Demonstrated self-reliance by meeting and exceeding workflow needs.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Exceeded customer satisfaction by finding creative solutions to problems.