Carla Vanessa Gomez
Customer Service
Bakersfield,CA
Summary
Detail-oriented and compassionate professional with over 15 years of diverse experience in administration, healthcare, ophthalmology, customer service, and operations. Skilled at multitasking, training, and delivering excellent service across medical, office, and client-facing roles. Recognized for strong bilingual communication (English/Spanish), adaptability, and dedication to helping others. Results-driven professional with experience in security and customer service roles. Skilled in effective multi-tasking and time management, consistently addressing customer requests, and ensuring operational efficiency. Eager to contribute to a team-focused environment.
Overview
36
36
years of professional experience
Work History
Customer Service & Transportation specialist
Lyft And Uber
Orlando , FL
05.2023 - 06.2025
- Provided safe, reliable, and friendly rides as a 5-star Lyft and Uber driver.
- Praised by passengers for punctuality, professionalism, and excellent communication.
- Maintained top-tier customer satisfaction ratings.
Administrative & Covid response Assistant
Oliver & Company
Orlando, Florida
08.2021 - 04.2023
- Managed daily office operations
- Supervised employee groups collecting COVID-19 test samples, accurately documented, and prepared shipments for airport delivery.
- Utilized office software to create documents and manage databases effectively, and managed records of employee test counts, and prepared checks for payroll.
- Adapted to urgent healthcare demands, with high attention to detail.
Ophthalmic Technician
Magruder Eye Institute
Orlando, FL
01.1999 - 04.2009
- Assisted in patient LASIK examinations using advanced diagnostic equipment.
- Maintained cleanliness and organization of examination rooms and equipment.
- Translated medical information in Spanish for doctors and patients.
- Served as a medical scribe, accurately documenting patient encounters, diagnoses, and treatment plans.
- Performed retina and optic nerve photos, external photography, OCT tomographies, visual field tests, and A-scans.
Food Flight Packer
Dobbs International
Orlando, Florida
11.1989 - 09.1998
- Packed products in accordance with specified instructions.
- Wrapped items securely using appropriate packing materials.
- Packed and prepared airline meals with accuracy and quality control.
- Served as a relief person, covering multiple positions, and ensuring workflow efficiency.
- Adapted quickly to different operational needs in a fast-paced environment.
Education
High School Diploma -
San Gabriel High School
San Gabriel, CA06-1988
Associate of Science - Medical Assistant
Southern Technical College
Orlando, FL09-2011
Skills
- Conflict resolution
- Policy enforcement
- Problem solving
- Effective communication
- Spanish translation
- Customer relationship management
- Documentation and filing
- Positive and professional
- Flexibility and adaptability
- COVID-19 response
- Patient assistance
- Safety compliance
- Attention to detail
- Teamwork and collaboration
- Team leadership
- Sorting and categorizing
- Event planning
- Valid Driver's license
- Verbal and written communication
- Creative thinking
- Answering phones
- Activity planning
- Childcare experience
- Light housekeeping
- Appointment setting
- Shipping and receiving packages
- Errands
Languages
Spanish
English
Timeline
Customer Service & Transportation specialist
Lyft And Uber
05.2023 - 06.2025
Administrative & Covid response Assistant
Oliver & Company
08.2021 - 04.2023
Ophthalmic Technician
Magruder Eye Institute
01.1999 - 04.2009
Food Flight Packer
Dobbs International
11.1989 - 09.1998
High School Diploma -
San Gabriel High School
Associate of Science - Medical Assistant
Southern Technical College
Education and Training
High School diploma- 1988
Associates Degree- Medical Assistant- 2011
Languages
Bilingual Proficient in Spanish and English at the professional level both speaking and writing.