Hi, I’m
Carla Vanessa Gomez
Summary
Detail-oriented and compassionate professional with over 15 years of diverse experience in administration, healthcare, ophthalmology, customer service, and operations. Skilled at multitasking, training, and delivering excellent service across medical, office, and client-facing roles. Recognized for strong bilingual communication (English/Spanish), adaptability, and dedication to helping others. Results-driven professional with experience in security and customer service roles. Skilled in effective multi-tasking and time management, consistently addressing customer requests, and ensuring operational efficiency. Eager to contribute to a team-focused environment.
Overview
36
years of professional experience
Work History
Lyft And UberOrlando , FL
Customer Service & Transportation specialist
05.2023 - 06.2025
Job overview
- Provided safe, reliable, and friendly rides as a 5-star Lyft and Uber driver.
- Praised by passengers for punctuality, professionalism, and excellent communication.
- Maintained top-tier customer satisfaction ratings.
Oliver & CompanyOrlando, Florida
Administrative & Covid response Assistant
08.2021 - 04.2023
Job overview
- Managed daily office operations
- Supervised employee groups collecting COVID-19 test samples, accurately documented, and prepared shipments for airport delivery.
- Utilized office software to create documents and manage databases effectively, and managed records of employee test counts, and prepared checks for payroll.
- Adapted to urgent healthcare demands, with high attention to detail.
Magruder Eye InstituteOrlando, FL
Ophthalmic Technician
01.1999 - 04.2009
Job overview
- Assisted in patient LASIK examinations using advanced diagnostic equipment.
- Maintained cleanliness and organization of examination rooms and equipment.
- Translated medical information in Spanish for doctors and patients.
- Served as a medical scribe, accurately documenting patient encounters, diagnoses, and treatment plans.
- Performed retina and optic nerve photos, external photography, OCT tomographies, visual field tests, and A-scans.
Dobbs InternationalOrlando, Florida
Food Flight Packer
11.1989 - 09.1998
Job overview
- Packed products in accordance with specified instructions.
- Wrapped items securely using appropriate packing materials.
- Packed and prepared airline meals with accuracy and quality control.
- Served as a relief person, covering multiple positions, and ensuring workflow efficiency.
- Adapted quickly to different operational needs in a fast-paced environment.
Education
San Gabriel High School
High School Diploma
06-1988
Skills
- Conflict resolution
- Customer service
- Policy enforcement
- Problem solving
- Effective communication
- Spanish translation
- Customer relationship management
- Documentation and filing
- Inventory management
- Positive and professional
- Flexibility and adaptability
- COVID-19 response
- Patient assistance
- Safety compliance
- Attention to detail
Languages
Spanish
English
Education and Training
other
Accomplishments
Achieved and maintained a 5-star Lyft and Uber driver rating with hundreds of satisfied passengers.
Languages
4,4
Timeline
Customer Service & Transportation specialist
Lyft And Uber
05.2023 - 06.2025
Administrative & Covid response Assistant
Oliver & Company
08.2021 - 04.2023
Ophthalmic Technician
Magruder Eye Institute
01.1999 - 04.2009
Food Flight Packer
Dobbs International
11.1989 - 09.1998
San Gabriel High School
High School Diploma