Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carldreka Watts

Griffin,Georgia

Summary

Dedicated industry professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting technical problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Licensed Realtor

Exp Realty
01.2020 - Current
  • Helped owners move properties quickly by advising on low-investment options with highest impact on sales chance
  • Negotiated contracts as skilled representative for either side, obtaining favorable terms for clients and smoothing process
  • Skillfully managed sales processes from listing and marketing through final closings.

Shop Manager

Greg's Mobile Auto Care
01.2018 - Current
  • Customer Satisfaction: Budgeting and Financial Management: Developed and managed annual budgets, consistently meeting or exceeding financial targets
  • Implemented cost-saving measures
  • Managed day to day operations

Life Insurance Agent

The Alliance Group
01.2018 - 01.2021
  • Increased revenue by seeking out and capitalizing on new sales opportunities
  • Set up clients with new policies, including calculating premiums and establishing payment methods
  • Customized insurance programs for individual customers to cover target risk types
  • Selected company by type of coverage requested by client to underwrite policy.

Claims Adjuster

Geico
01.2017 - 01.2018
  • Supported investigations by collecting evidence such as documents and statements from medical and law enforcement professionals
  • Examined claims investigated by insurance adjusters, further investigating questionable claims to determine whether to authorize payments
  • Negotiated claim settlements and recommended litigation as needed
  • Controlled loss ratios by investigating, evaluating and settling claims
  • Prepared reports of findings of investigation
  • Resolved complex, severe exposure claims, using high service-oriented file handling
  • Paid and processed claims within designated authority level
  • Determined insurance coverage of claimants and extent of liability based on detailed paperwork examinations
  • Collected evidence to support contested claims in court
  • Updated office files daily and kept records organized
  • Developed solid relationships with staff, customers, and vendors.

Member Solutions Specialist

Family First Credit Union
01.2012 - 01.2016
  • Organized and removed on-line banking files no longer in use
  • Executed customer transactions, including deposits, withdrawals, money orders and checks
  • Organized, stocked, and maintained the teller window area
  • Continued education on current banking products and services through BSA training
  • Help audit cash vault
  • Handled various accounting transactions
  • Created member account profiles on Netbranch on-line banking program and helped with computer issues
  • Collected member loan payments
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
  • Maintained friendly and professional customer interactions
  • Maintained confidentiality of bank records and client information
  • Collected on delinquent accounts.

Education

Bachelor of Science - Healthcare Management

Southern New Hampshire University
01.2015

Skills

  • Communication skills
  • Problem-solving skills
  • Written communication
  • Computer Skills
  • Account management
  • Fraud monitoring
  • Customer Relations
  • Evaluation Skills
  • Technical Skills
  • Email Marketing
  • Risk Assessment

Certification

  • Georgia Real Estate License
  • Florida Real Estate License
  • Alabama Real Estate License

Timeline

Licensed Realtor

Exp Realty
01.2020 - Current

Shop Manager

Greg's Mobile Auto Care
01.2018 - Current

Life Insurance Agent

The Alliance Group
01.2018 - 01.2021

Claims Adjuster

Geico
01.2017 - 01.2018

Member Solutions Specialist

Family First Credit Union
01.2012 - 01.2016

Bachelor of Science - Healthcare Management

Southern New Hampshire University
Carldreka Watts