Carlee Marshall
West Columbia,SC
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
22
22
years of professional experience
Work History
Sales Supervisor
Charter Spectrum
12.2022 - 12.2024
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
Sales Agent
Charter Spectrum
11.2017 - 12.2022
- Developed tailored solutions for clients based on their unique needs and challenges, creating customer loyalty and trust.
- Provided exceptional customer service, resulting in high levels of customer satisfaction and repeat business.
- Increased sales revenue by developing and maintaining strong client relationships.
- Exceeded monthly sales targets through proactive prospecting and lead generation.
- Improved overall team performance by providing mentorship and guidance to junior sales representatives.
Patient Services Representative
Columbia Eye Clinic
12.2016 - 08.2017
- Responsible for checking in, checking out, and scheduling future appointments for patients
- Collected balances due for visits and made sure all insurance was properly obtained, verified, and accurately uploaded in the system for billing
- Responsible for customer services needs and answered phones if needed
General Warehouse Associate
Home Depot Distribution Center
02.2016 - 11.2016
- Unloaded inbound trailers and accurately received and labeled merchandise
- Received and offloaded conveyable merchandise from pallets to conveyer belt for sorting and shipping
- Operated a forklift to transport processed full pallet merchandise across the warehouse to the next location for loading and shipping
- Skilled in Warehouse Management computer systems to assist with problem solving
- Able to resolve shipping and or load issues
Medical Collector
Receivable Solutions Inc
10.2012 - 01.2016
- Locate and notify patients and their insurance companies of delinquent accounts by mail, telephone, or online access
- Duties include receiving payment and ensuring correct posting amounts to the patient's account and resolving denied medical claims, initiating payment on past due medical bills, and keeping records of collection and status of accounts
Billing Specialist
UPS
03.2008 - 11.2011
- Compile data, compute fees and charges, and prepare invoices for billing purposes
- Duties include computing costs and calculating rates for goods, services, and shipment of goods; posting data; and keeping other relevant records
- May involve use of computer or typewriter, calculator, and adding and bookkeeping machines
Administrative Operations Tech
UPS
03.2003 - 03.2008
- Handled all shipping documents that came out of all air containers to be unloaded
- Audited all containers for proper loading and safety procedures
- Made sure all air containers were properly unloaded in a safe and efficient manner
- Assisted in unloading/loading packages exceeding 50 lbs
- Entered all audits into the system at the end of night
Education
High School - General High School, Equivalency Diploma
Brookland Cayce
01.2002
Skills
- Delegation skills
- Customer service
- Problem-solving
- Team building
Timeline
Sales Supervisor
Charter Spectrum
12.2022 - 12.2024
Sales Agent
Charter Spectrum
11.2017 - 12.2022
Patient Services Representative
Columbia Eye Clinic
12.2016 - 08.2017
General Warehouse Associate
Home Depot Distribution Center
02.2016 - 11.2016
Medical Collector
Receivable Solutions Inc
10.2012 - 01.2016
Billing Specialist
UPS
03.2008 - 11.2011
Administrative Operations Tech
UPS
03.2003 - 03.2008
High School - General High School, Equivalency Diploma
Brookland Cayce
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