Carlee Watterson
Smithfield,UT
Summary
Dynamic professional with extensive experience in customer service and team leadership. Proven ability to enhance customer satisfaction through effective conflict resolution, building positive customer relationships, and strong communication skills. Recognized for mentoring staff, implementing safety protocols, and ensuring a productive and compliant work environment.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Old Grist Mill Bread
10.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Supervisor
The Jump Zone
12.2021 - Current
- Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improve customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increase team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolve conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentor junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implement safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Improve customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Maintain high safety standards to ensure secure workplace for all employees and visitors.
Car Wash Attendant
Cache Car Wash
08.2022 - 05.2023
- Greeted customers and assessed needs to recommend suitable car wash services.
- Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Achieved customer satisfaction by providing high-quality professional service.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Maintained a clean and organized work environment, ensuring the safety of customers and employees.
- Collaborated with team members to streamline processes and improve overall efficiency.
Education
High School Diploma -
Sky View High School
Smithfield, UT05-2024
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Time management
- Team motivation
- Conflict resolution
- Multitasking and organization
- Workplace safety compliance
- Employee supervision
- Communication
Timeline
Assistant Manager
Old Grist Mill Bread
10.2023 - Current
Car Wash Attendant
Cache Car Wash
08.2022 - 05.2023
Supervisor
The Jump Zone
12.2021 - Current
High School Diploma -
Sky View High School
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