Carleen Davis
Stafford,Virginia
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
6
6
years of professional experience
Work History
Insurance Specialist
Geico
02.2020 - Current
- Managed complaints and provided alternatives and solutions to meet customer needs.
- Helped customers choose insurance packages suitable to needs and budget.
- Collected deposits and payment and sent statements to customers.
- Exceeded company's expectation in quality and service level.
- Offered resources and tools to help customers with insurance information.
- Tracked and addressed customer inquiries regarding policies and procedures.
- Supported company policies by adhering to privacy and confidentiality procedures.
- Maintained strong relationships with customers by practicing professionalism.
- Processed client policy modifications derived from data provided.
Sales Representative
ADT
07.2019 - 10.2020
- Assisted customers with diverse needs using strong service, communication, and problem-solving skills.
- Increased advertising business continuously, delivering smooth and professional sales presentations to customers.
- Developed rapport with clients and key prospects, including active contribution to sales process, making in-person sales calls, and entertaining clients.
- Investigated and resolved reported customer issues for improved customer satisfaction.
Sales Lead Keyholder
Soma Intimates
10.2019 - 02.2020
- Maintained attractive, well-organized displays with regular resets.
- Coordinated regular store cleaning and product resets for optimal appearance.
- Brought in new customers with unique customer appreciation events and special sales.
- Anticipated customers' needs, decisively offering add-on purchases and upgraded services.
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
- Minimized store thefts through strategic monitoring and customer observation.
- Verified shift sales with cash count and drawer balancing.
Education
Bachelor of Science - Integrated Marketing and Communications
University of West Alabama
Livingston, AL12.2018
Skills
- Time management
- Customer service
- Team work
- Relationship building
- Good communication
- Problem solving
- Ability to multitask
- Decision making
Languages
English
Timeline
Insurance Specialist
Geico
02.2020 - Current
Sales Lead Keyholder
Soma Intimates
10.2019 - 02.2020
Sales Representative
ADT
07.2019 - 10.2020
Bachelor of Science - Integrated Marketing and Communications
University of West Alabama