Summary
Overview
Work History
Education
Skills
Awards
Websites
Timeline
Generic

Carleigh McDonald

Houston,TX

Summary

Dedicated professional with a passion for supporting others, leveraging 7 years of diverse experience in customer service and caregiving roles. Demonstrates strong organizational and communication skills, excelling in patient interaction and customer relations to enhance service delivery. Committed to fostering a positive environment by implementing innovative solutions and maintaining meticulous attention to detail.

Overview

7
7
years of professional experience

Work History

Customer Service Assistant

HEB
Cypress, TX
04.2025 - Current
  • Optimized checkout processes, reducing wait times and improving overall customer experience during peak hours
  • Provided exceptional service by actively listening to customer needs, ensuring tailored solutions and building relationships
  • Coordinated with cross-functional teams to implement promotional events, leading to results in customer engagement

Package Handler

Fedex Ground
Katy, TX
11.2024 - 01.2025
  • Streamlined package sorting processes, enhancing throughput and significantly reducing delivery delays
  • Maintained accurate inventory records, ensuring optimal stock levels and contributing to operational efficiency
  • Coordinated with team members to manage peak hours effectively, fostering a supportive work environment and meeting tight deadlines

Caregiver

Symphony of Wimberley
Wimberley, TX
02.2024 - 08.2024
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy
  • Documented daily reports on up to 16 clients at a time relaying possible changes of care
  • Recognized and reported abnormalities or changes in residents' behavior and/or mental state

Behavioral Health Technician

Resurgence TX
Wimberley, TX
02.2023 - 12.2023
  • Adhered to strict patient confidentiality guidelines while maintaining sensitive patient information, maintaining privacy, and trust with the clients
  • Preformed client intake procedures according to internal standards for new admissions
  • Maintained detailed documentation of client progress, enabling effective adjustments to treatment plans
  • Distributed and administered scheduled and as-needed medications and drug screenings

Sales Associate

Banana Republic
Katy/San Marcos
02.2018 - 06.2022
  • Achieved sales targets consistently by utilizing product knowledge to recommend suitable items, enhancing customer satisfaction and driving revenue
  • Worked alongside team members to streamline inventory processes, resulting in improved stock accuracy and reduced replenishment times
  • Maintained organized sales floor displays, ensuring products were visually appealing and accessible contributing to higher sales conversions

Babysitter

Care.com
Houston, TX
09.2018 - 02.2020
  • Communicated positively with children and guardians
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained
  • Offered emotional support by actively listening to children's concerns and responding empathetically while fostering their problem-solving abilities
  • Played games, worked on puzzles, and read books to young children on the autism spectrum

Education

Associate in Science -

Lonestar Community College
05.2023

Diploma -

Cypress Lakes High School
01.2020

Skills

  • Documentation
  • Organization
  • Stocking
  • Communication
  • Data Entry
  • Incident Reporting
  • Patient Interaction
  • Customer Service
  • Conflict Resolution

Awards

  • Girlscouts Bronze awards
  • Girlscouts Silver Awards

Timeline

Customer Service Assistant

HEB
04.2025 - Current

Package Handler

Fedex Ground
11.2024 - 01.2025

Caregiver

Symphony of Wimberley
02.2024 - 08.2024

Behavioral Health Technician

Resurgence TX
02.2023 - 12.2023

Babysitter

Care.com
09.2018 - 02.2020

Sales Associate

Banana Republic
02.2018 - 06.2022

Associate in Science -

Lonestar Community College

Diploma -

Cypress Lakes High School

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