Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Micheal Silas

Chicago,IL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Customer Service Representative and Security officer bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Assistant

Chicago Transit Authority, CTA
06.2023 - Current
  • aid rail station customers in a variety of ways, from answering questions and helping customers with disabilities to handling
  • reporting problems with station equipment and facilities.
  • Maintained clean and organized work environment to maintain customer safety.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Maintained up-to-date knowledge of product and service changes.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Home Caregiver

Prudential Home Health
04.2021 - Current
  • Serving as a companion to clients
  • transporting clients to and from appointments, errands, activities and managing medication.
  • Preparing meals.
  • Interpersonal skills, including exceptional patience and listening skills.
  • The ability to provide care across a variety of settings, including group homes and day service programs
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Administered medications to patients and remained vigilant for negative side effects.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.

Medical Office Clerk

Health & Renewal Internal Medicine
10.2019 - 02.2020
  • Assisting patients by greeting and helping them
  • Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
  • Maintains operations by following policies and procedures, reporting needed changes.
  • Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Registered patients and completed associated paperwork for accurate records.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Security Officer

United Protection Angency
07.2020 - 02.2023
  • Maintaining order
  • Preventing disturbances
  • Enforcing rules
  • Ensuring the safety of other institutional employees and visitors
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Assisted in development of procedures and policies to maintain peace and order in facility.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Prepared reports to document incidents and violations.
  • Restrained juvenile when disturbances required physical intervention.
  • Be visible and observant at all times

Education

Criminal Justice

Olive Harvey College
Chicago, IL

Skills

  • Documentation
  • Issue and Complaint Resolution
  • Call Volume and Quality Metrics
  • Organizational Systems
  • Providing Feedback
  • Station Preparation
  • Patient Profiles
  • Microsoft Office
  • Calm and Professional Under Pressure

Certification

FOID Card , Concealed Carry License, Perc Card and 20 hr Unarmed

Timeline

Customer Service Assistant

Chicago Transit Authority, CTA
06.2023 - Current

Home Caregiver

Prudential Home Health
04.2021 - Current

Security Officer

United Protection Angency
07.2020 - 02.2023

Medical Office Clerk

Health & Renewal Internal Medicine
10.2019 - 02.2020

Criminal Justice

Olive Harvey College

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Micheal Silas