- Crafting and DIY Projects
- Interior Design
- Baking
- I enjoy cooking for friends and family gatherings
- Cake Decorating
Carlena Hudgins
Murfreesboro,Tennessee
Summary
Dynamic Customer Service Representative with a proven track record at Ameri Care Services, adept at resolving conflicts and enhancing customer loyalty through active listening and personalized solutions. Skilled in complaint handling and proficient in Microsoft Office Suite, I consistently deliver exceptional service, contributing to increased customer retention and satisfaction.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
51
51
years of professional experience
Work History
Customer Service Representative
Ameri Care Services
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Promptly responded to inquiries and requests from prospective customers.
Merchandise Associate
Walt Disney World Company
04.2019 - 10.2023
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
CSR
One Time Pest Control
03.2023 - 06.2023
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Office Manager's Assistant
Ken's Exterminating
04.2012 - 02.2019
- Assisted in preparing financial reports, maintaining accurate records of expenses and budget allocations.
- Improved customer satisfaction by managing incoming calls, resolving issues promptly, and providing professional assistance.
- Coordinated interdepartmental collaboration on projects leading to improved overall project outcomes.
- Collaborated with HR department on recruitment efforts, screening resumes, and scheduling interviews for potential candidates.
- Oversaw office maintenance requests, coordinating repairs with building management to minimize disruption to daily activities.
- Streamlined office operations by implementing efficient filing systems and organizing documentation.
- Supported Office Manager in daily tasks, ensuring smooth workflow and timely completion of projects.
Owner Operator
Hudgins House Cleaning Service
05.1987 - 01.2012
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Cleaned Homes and Office Buildings
Receptionist
Capital Airways
08.1974 - 02.1984
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted with planning office events and meetings for smooth execution.
Education
Associate of Applied Science - Medical Assist
Draughon's Jr College
Murfreesboro, TN06-2007
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Complaint handling
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Appointment scheduling
- Microsoft Office Suite
- Filing
Interests
Work Preference
Work Type
Full TimeWork Location
On-SiteTimeline
Customer Service Representative
Ameri Care Services
10.2023 - Current
CSR
One Time Pest Control
03.2023 - 06.2023
Merchandise Associate
Walt Disney World Company
04.2019 - 10.2023
Office Manager's Assistant
Ken's Exterminating
04.2012 - 02.2019
Owner Operator
Hudgins House Cleaning Service
05.1987 - 01.2012
Receptionist
Capital Airways
08.1974 - 02.1984
Associate of Applied Science - Medical Assist
Draughon's Jr College
Similar Profiles
Shavon RobinsonShavon Robinson
Field Supervisor at Ameri-CareField Supervisor at Ameri-Care
Graciela DuenasGraciela Duenas
Home Care Provider at Ameri CareHome Care Provider at Ameri Care
Cassandra RangelCassandra Rangel
CSR Supervisor at Ameri-Tex ServicesCSR Supervisor at Ameri-Tex Services
Perriuon CrossPerriuon Cross
Technician at Nissan Smyrna PlantTechnician at Nissan Smyrna Plant
Elizabeth SmithElizabeth Smith
Server/Cook at Newk's EateryServer/Cook at Newk's Eatery