Carlena Kemp
Human Resource
The Colony,TX
Summary
Hardworking and passionate soon to be newly graduate in the month of June 2023 with strong organizational skills eager to secure a Human Resource Intern position. Ready to help an HR Department team achieve company goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Human Resource Coordinator
Amazon,
Remote
07.2021 - 04.2022
- Served as support contact for employees with questions about their time away from work due to illness
- Build customer trust by empathetic handling of sensitive issues
- Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate when these cannot be resolved
- Receive queries via phone or web case and log contacts into a shared service case management system
- Handle customer absence claims end to end and contact customers to inform them of resolution, when appropriate
- Assess new claims and make accurate classifications about the type of absence required
- Contact employees as needed and keep them updated on the status of their claim
- Ensure all tasks and decisions are rendered within SLA
- Navigate ambiguous claim requests and apply good judgment about how to apply policy and regulations to the case in question
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Developed and administered internal surveys to evaluate employee satisfaction.
Human Resource Admin II (Contract)
Qorvo
Richards, TX
05.2022 - 09.2022
- Handling all all sites (TX, OR, NC, FL) following protocols in place (Qorvo HR playbook)
- Calling employees for following-up as appropriate about their wellness assessment, deciding when to quarantine, completing contact tracing with positive cases and clearing them to return to work
- Updating management on quarantines, planned return to work dates when cleared
- Preparing communications for COVID cases per location requirements
- Updating smartsheet with status per case regarding quarantine dates, wellness pay and admin processing of their absence
- Preparing weekly reports on COVID assessments, quarantines and positive cases
- Exhibiting professional approaches to all situations and proactively analyzing issues/concerns effectively and working towards solutions
- Helping on other administrative matters if time permits
- Evaluated business data and reported o findings to inform stakeholders.
- Increased accuracy through improved processes for fiscal monitoring, payroll and operational expenses.
- Developed monthly reports.
- Tracked various statistics and kept detailed records to support human resources department.
- Updated and maintained employee attendance records.
Customer Support Representative
Bank of America, TTEC
01.2018 - 12.2019
- Work from Home)
- Handle 90+calls daily with variety of duties
- Retrieved customer data and presented relevant information
- Maintain customers' accounts (including lost/stolen checks, check cards, stop payment etc.)
- Provide outstanding assistance to customers with all their banking transactions and services
- Responded to customer inquiries, providing information on bank accounts, policies, products, and services
- Reviewed and verified transactions to ensure proper processing according to established quality standards
- Exercise judgment when dispensing information to maintain confidentiality of sensitive information
Human Resource Recruiting Internship
Quicken Loans
Detroit, MI
01.2017 - 12.2017
- Call candidate's current or past workplace to verify their employment
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Called candidates references current or past workplace to receive critiques on their job performance
- Shadowed team leaders every two weeks to gain more knowledge of each department at
- Converted employee status from temporary to permanent.
- Organized new employee orientation schedules for new hires.
- Created job descriptions on boards for vacant jobs.
- Developed and maintained HR policies and procedures.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
Education
Bachelor's Degree - Human Resource Management
05.2023
Skills
- ATS-ICIMS, Workday, Oracle Taleo,
- Microsoft Office, Outlook email, Gmail email
- Slack
- Phone software-Humanify, Avaya
- Panorama, Dali, & CEM
- Payroll-Kronos, ADP
- Time management
- Exhibits good communication skills (written and verbal)
- Labor Relations
- Equal Opportunities Facilitation
- Kronos Timekeeping
- Reviewing Resumes
- Leave of Absence Transitions
- Recordkeeping
- Workforce Improvements
Certification
- PHR - Professional in Human Resources
Timeline
Human Resource Admin II (Contract) - Qorvo
05.2022 - 09.2022
Human Resource Coordinator - Amazon,
07.2021 - 04.2022
Customer Support Representative - Bank of America, TTEC
01.2018 - 12.2019
Human Resource Recruiting Internship - Quicken Loans
01.2017 - 12.2017
University of Phoenix - Bachelor's Degree, Human Resource Management