Carlene Rosebrough
Adair
Summary
Professional banking specialist with strong expertise in financial operations, risk management, and regulatory compliance. Demonstrates exceptional ability to collaborate within teams and adapt to changing needs, ensuring seamless workflows and optimal results. Skilled in process improvement, data analysis, and client relations, consistently delivering high-quality outcomes. Known for reliability, integrity, and results-driven approach in high-pressure environments.
Overview
22
22
years of professional experience
Work History
Patient Access Representative
Cherokee Nation Amo Health Center
Salina, OK
02.2024 - Current
- Facilitated patient check-in processes, ensuring accurate data entry and verification of insurance information.
- Assisted patients with appointment scheduling, enhancing accessibility to healthcare services.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
Packing and Shipping Clerk
Express Personnel Services/Red Devil
Pryor, OK
05.2023 - 02.2024
- Pack and label shipments according to company standards and customer specifications.
- Operate packaging machinery to ensure efficient production flow.
- Inspect products for quality assurance prior to shipping.
- Maintain accurate inventory records using warehouse management system.
- Expedited order fulfillment, coordinating effectively with the warehouse team to ensure timely dispatch of products.
- Operated forklift and hand truck to transport shipments from shipping and receiving platform to storage and work areas.
Exception Item Processor
RCB Bank
Claremore, OK
08.2012 - 05.2023
- Processed and verified incoming return items for accuracy and completeness.
- Boosted customer satisfaction with prompt resolution of discrepancies or errors found during the item processing stage.
- Entered figures using 10-key calculator to compute data quickly.
- Reconciled deposit operational General Ledger accounts to ensure accuracy.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Process daily NSF return items and unposted item transactions, enduring strict adherence to compliance timelines.
- Investigate and correct check fraud cases and ACH/Fed returns, maintaining regulatory compliance.
- Processed, reviewed, and responded to legal documents in compliance with state and federal regulations.
Teller / Bookkeeper
Oklahoma State Bank
Vinita, OK
06.2004 - 08.2012
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Managed cash handling procedures, maintaining balanced cash drawers throughout shifts.
- Assisted customers with account inquiries, providing exceptional service and support.
- Trained new tellers on operational procedures and customer service standards.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Education
No Degree -
Bacone College
Muskogee, OK01-1996
Skills
- Customer service
- HIPAA compliance
- Clearing and settlement
- Cash management
- Attention to detail
- Data entry
Timeline
Patient Access Representative
Cherokee Nation Amo Health Center
02.2024 - Current
Packing and Shipping Clerk
Express Personnel Services/Red Devil
05.2023 - 02.2024
Exception Item Processor
RCB Bank
08.2012 - 05.2023
Teller / Bookkeeper
Oklahoma State Bank
06.2004 - 08.2012
No Degree -
Bacone College